Holiday Inn Express - Housekeeping Supervisor
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
As Housekeeping Supervisor, you would be responsible for leading, training and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability. You should have the ability to carry out tasks efficiently, have strong communication skills and the ability to work in a team whilst being able to work on your own using your initiative. You should be a good leader and be able to motivate the housekeeping team.
What we offer:
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About the role
Your day to day
The Housekeeping Supervisor is responsible for ensuring all Housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
Have full awareness of Holiday Inn Express brand standards and your role as Supervisor in ensuring the Housekeeping team follow through on these standards on a daily basis
Assess inventory of, assign for cleaning and inspect rooms
Verify and report status and/or discrepancies of rooms
Manage the stock control of all cleaning products, chemicals and laundry
Monitor lost and found property, stockrooms and trollies and designated inventories
Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures
Perform housekeeper duties as needed
Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs
Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives
Assist in performance evaluation of housekeeping staff as needed
Respond to special guest requests in a timely, friendly and efficient manner
Health and Safety management – comply with company procedures and Safety Risk Audits
Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Holiday Inn hotels.
At Holiday Inn Express® we want our guests to rest and feel energised and ready for the day ahead which means we need team members to demonstrate the following service behaviours:
Make a Connection show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
Be Helpful familiarise yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
Be Efficient take ownership and play your part to get things done by making things easier for guests; doing as much as in advance
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria
- • Experience within a Housekeeping Supervisor role
- • Good communication and organisational skills
- • Proven experience of supervising others.
Desired criteria
- • Experience within the hospitality industry.
Andras Hotels
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer