Deputy Regional Manager (All working patterns considered)

DEPUTY REGIONAL MANAGER (All working patterns considered - please outline what you would like to work in your application)

An exciting opportunity has arisen for a Deputy Regional Manager to assist the Regional Manager in the management of the nursing care homes owned by the award winning, Macklin Care Homes, in Northern Ireland.

This is a multi-site role covering the region of Northern Ireland where you will be responsible for each facility’s performance, quality monitoring, introduction of quality improvement initiatives and working closely with the managers to ensure the occupancy in the Homes are maintained and the quality of care delivered is to the required standard.

As Deputy Regional Manager you will have a passion for assisting managers to achieve financial targets and explore new opportunities alongside providing optimum care service. You will have the ability to lead and develop the facility managers to achieve their full potential and succeed to the highest standards.

This position will assist the Regional Manager in all aspects of their role. The position of Deputy Regional Manager will be wide and varied to include Reg 29 visits, Audit an Assurance, development of Clinical Excellence and may involve temporary management of a Home in the absence of a manager to ensure continuity of the service delivered. 

COMPANY BACKGROUND

The Macklin Group, established in 1980, is a family run business employing approximately 600 people in the Hospitality and Care sectors. The Group incorporates Malone Lodge Hotel & Apartments, Belfast; Ratheane Care Home, Coleraine; Leabank Care Home, Ballycastle; Arlington Care Home, Belfast; Parkmanor Care Home, Dunmurry; Milesian Manor Care Home, Magherafelt; and Our Lady’s Care Home, Belfast.

Having recently commenced expansion and redevelopment of Milesian Manor Care Home and the purchase of Our Lady’s Care Home, this role has been created to assist the Regional Manager.  The Deputy Regional Manager will have a keen interest in the delivery of quality care within all the Homes and will work closely with the Nurse and Deputy Nurse Managers. 

The Deputy Regional Manager will understand the importance of building a strong team and developing positive relationships in order to motivate staff. The role will provide good leadership, management skills and experience in the Care Home sector. The Deputy Regional Manager must have strong communication and interpersonal skills and be able to interact well with each Home manager.

The success of the Macklin Group is directly attributable to its core values and good family ethos, yet has the dynamic environment to challenge and develop the very best people.  Having won numerous awards in recent years the Group has been recognised for its commitment to Talent Management and Employee Engagement, twice winning prestigious CIPD awards.  The Group which was named 2017 N. Ireland Best Family Business to work for is committed to its staff and aims for continuous improvement.  Other accolades include Investment in Training Awards and Northern Ireland Nursing Home of the Year alongside the individual recognition that many of our staff have been awarded.

This is an exciting opportunity to join a new role within the Group and contribute to the continued growth and development of the Company.

JOB DESCRIPTION

Job Title:

Contract/Hours:

Deputy Regional Manager

Part Time

Location:

This role will be based from Head Office Belfast but will also involve travel throughout Northern Ireland

Travel:

As required dependent on business needs

Reporting:

Regional Manager

Purpose:

To support the Regional Manager in their role and to ensure quality assurance throughout the group.

Duties and Responsibilities:

·        To promote the highest standards of care and service ensuring quality standards are maintained

·        Ensure all Homes within Macklin Care Homes deliver the highest standards of patient care through the effective, efficient and safe running of the nursing homes ensuring the settings are compliant with the standards of all regulatory bodies.

·        Ensure business growth and profitability is maximised across the region

·        Risk management for activity across care facilities including meeting all legislative requirements

·        Quality monitoring in each site to ensure that the best care is being delivered to our residents in order that we are the market leader and we care their preferred choice.

·        Monitor standards of practise in the care facilities using audits and supervision and report on expectations and corrective actions

·        Act as a relationship manager with clients maintaining a positive relationship as well as discussing and resolving any escalated issues

·        Work closely with internal and external stakeholders to support company development opportunities

·        Work closely with home managers and HR to ensure we have the right people in the right roles at the right time.

·        Assist with HR related activities as and where required including team recruitment, development or disciplinary.

·        Maintain and improve clinical quality by ensuring staff adhere to all policies, practises and regulations

·        Policy and Procedure management throughout the group and sharing of best practise

·        Monitoring  and addressing training and development needs throughout the group

·        Managing, investigating and recording all incidents, emergencies and complaints received in accordance with standard procedure.

·        Support the achievement of occupancy targets.

·        Ensuring maintenance & Implementation of Company policies on all external stakeholders for health & safety, environment, fire regulations, infection control, emergencies, safe custody resident's moneys etc.

·        Engage with relevant stakeholders to develop and implement a sales and marketing plan.

·        To be proactive in researching ideas and best practice to continue to improve the Home.

·        Understand the competitor landscape to ensure the Home maintains its competitive advantage and to identify gaps in the market.

·        Remain personally up to date with current developments in all relevant aspects of nursing care and share across the group.

·        Represent the Company at events.

·        To perform related duties and specific projects as assigned by Management to contribute to the overall aims of The Macklin Group.

·        Produce reports and other management information to monitor trends and plan ahead.

·        You should have previous experience managing people and be capable of dealing with a range of managerial issues/problems that may arise. You should have experience working in a fast paced role, exceeding targets.

·        Due to this being a regional role a full UK driving licence is essential.           

·        The nature of the job will change as the needs of The Macklin Group develop. This will require a considerable degree of commitment, flexibility and adaptability of the successful candidate. 

·        THIS JOB DESCRIPTION WILL BE SUBJECT TO REVIEW IN THE LIGHT OF CHANGING CIRCUMSTANCES AND MAY INCLUDE ANY OTHER DUTIES AND RESPONSIBILITIES AS MAY BE DETERMINED IN CONSULTATION WITH THE JOB HOLDER. IT IS NOT INTENDED TO BE RIGID AND INFLEXIBLE, BUT SHOULD BE REGARDED AS PROVIDING GUIDELINES WITHIN WHICH THE INDIVIDUAL WORKS.