Duty Manager
We are seeking a highly motivated and experienced Hotel Duty Manager to join our team. As a Duty Manager, you will be responsible for overseeing the daily operations of the hotel and ensuring exceptional guest experiences. This role requires strong leadership skills, attention to detail, and a passion for hospitality.
About the role
Ensure the smooth running of service when you are on duty.
Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
Be flexible in assisting around the Hotel in response to business and guest needs.
Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
Assist in the training and induction of new staff in conjunction with the Heads of Department.
Ensure the security of the hotel, stocks and keys at all times whilst on duty.
Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
Identify and report maintenance requirements/hazards in the workplace.
Assume responsibility whilst on duty for any emergency situations in line with procedures.
Attend any training meetings as required.
What you will need
Required criteria
- 2 Year's Managerial Experience in the Hotel / Tourism Sector
- Demonstrable Strong Leadership Acumen
- Demonstrable Excellent Customer Skills
- Demonstrable Strong Organizational Skills
Professional skills you’ll need for this job opportunity
Hospitality
Exceptional Customer Service Skills
Supervisory Skills
Gallen Group
A family-run hotel & bar group owned and managed by the Gallen Family.
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Our benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off
Flexible schedule
Office perks
Employee development programs
Tuition reimbursement
Employee discounts
Gym membership or wellness programs
4 day work week
Free parking
Cycle to work
Referral bonus
Open office
Competitive salary
Preferential room rates
Discount on meals purchased
Discount on spa treatments or products
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Duty Manager
A family-run hotel & bar group owned and managed by the Gallen Family.