Holiday Inn - Front Office Supervisor
About us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Hours
40 hours
Pay
£13.41
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About the role
Your day to day
People
Assist the Front Office Manager in all aspects of their duties
Assisting in managing the efficient operation of reception.
Meeting Andras Hotels and IHG Targets including IHG enrolments, financial and quality targets, etc.
Communicate objectives and budgets to the team, ensuring objectives are set and targets are met
Measuring and communicating results at meetings
Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to
Maintain inter-departmental relationships to ensure seamless guest services
Provide input for Front Office Department Meetings and deputise in cases of absence
Support the Front Office Manager to ensure employee orientation, training and succession planning is carried out to standard
Actively participate in training and development programs and maximise opportunities for self-development
To assist the Front Office Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.
Guest Experience
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
Supporting the Front Office Team enabling them to meet all guest requirements effectively.
Maintenance of guest information
Maintenance of information about local events
Responsible for group bookings
Assisting Management with serious complaints
Responsible Business
Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines
Demonstrate service attributes in accordance with industry expectations and company standards
Familiarise yourself with the company values and model desired behaviours
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety
Financial
Control the availability of rooms, rooms types, accuracy of room count and rate categories
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Compile statistics for front office and provide reports relating to that area
In conjunction with the Front Office Manager interpret the department's budget
Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
Compile occupancy statistics
Cash handling and banking procedure
Dealing with irregular payments
Assisting in credit policies and facilities
Assisting in cash security procedures
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.
The Holiday Inn IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What you will need
Required criteria
- Experience of working as a receptionist
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- A good administrative and customer service background with the ability to demonstrate skills in both
- Experience of working as part of a team
- Strong organisational skills, ability to prioritise, multi task
- Strong attention to detail
- Able to work on own initiative
Desired criteria
- 2 years experience as a Reception in a hotel
- Experience as a Front Office Supervisor
- Able to work on own initiative
Andras Hotels
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer