Spa Therapist
Primary Job Purpose:
An exciting opportunity has arisen for a Spa Therapist to join our Spa Team. The successful applicant will assist in delivering spa treatments to a high standard, promote all retail products such as skin care and makeup and upsell treatments with professionalism to enhance the guest Spa experience.
About the role
Roles and Responsibilities:
Provide in-depth knowledge and advice in terms of procedures and products
To have an understanding of all current spa promotional offers
To focus on service excellence, up selling / retail performance
Undertake a full assessment of client’s requirements and suitability of treatments and products offered.
Carry out all treatments to the highest professional standard
Ensure all spa areas are kept clean and tidy at all times and ensure treatment rooms are kept fully stocked with required products and items.
Achieve product sales targets set by the Spa Manager
Undertake reception duties in the Spa and occasionally in the Leisure Club including cash handling
Maintain a high level of hygiene and tidy work area at all times
Attend staff meetings and training when required, including promotional events which maybe outside working hours
Maintain a high standard of personal appearance and presentation at all times
Comply with all legal requirements in respect of health and safety and welfare of staff and customers, COSSH and Manual handling
Highlight maintenance issues within the spa and ensure these are reported to Spa manager
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills:
Ability to undertake procedures and treatments to the client’s satisfaction
Thrive of being Customer facing
Full knowledge of products and the ability to sell appropriate items to individual clients
Work as part of a team
Engaging personality and great communicator
Takes pride in role and has excellent attention to detail
Ability to identify training needs
Good time management and organisational skills
Flexibility in undertaking other duties delegated by the Spa Manager
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
What you will need
Required criteria
- NVQ Level 2 Beauty Therapy
- Willingness to undertake further training.
- Ability to provide clear instruction
- Excellent time management
- Great attention to detail
- Excellent communication and sales skills
- Reliable and able to work under pressure.
- Flexible approach to work
- Thrives on providing excellent Customer Service.
- In-depth knowledge of spa products and procedures and their effects
- Experience of selling and promoting products to customer
- Polite and informative
- High standard of personal appearance
- Respectful, Helpful Calm and engaging
- Takes pride in role
Desired criteria
- NVQ Level 3 Beauty Therapy
- Knowledge of Elemis Products
- Knowledge of Ez-Runner
- Thrives on routine daily tasks
LQ Resorts
LQ is a family run, collection of quality destination led Hotel Resorts.
About Us Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline. Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces. Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Why LQ Resorts ? Our Company LQ is a family run, collection of quality destination led Hotel Resorts. Its family ethos, values and vision are well known to those who choose to spend their quality time with us. LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event. A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence. Our Values To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence. To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with. To encourage our team to contribute to excellent working conditions Our Employees Are a vital part of LQ Resorts . Supporting our team’s physical and mental health Providing free gym membership Delivering employee recognition programmes to reward hard work and effort. Creating an environment that supports the development of skills, knowledge, qualifications and career progression Discounts across all Resorts, to encourage leisure time
Our benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Competitive salary
Preferential room rates
Discount on meals purchased
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Spa Therapist
LQ is a family run, collection of quality destination led Hotel Resorts.