Service Advisor - Fleet
Our Fleet Service Centre in Mallusk requires an additional front of house Service Advisor to join our well-established team. Everyone in our business plays their part in keeping the customer central to everything we do and bringing a great customer experience to life. The successful candidate will be driven, enthusiastic and have a passion for developing a career in the automotive industry.
About the role:
Working to our manufacturers standards you will be responsible for fleet companies, owners, and individual drivers ensuring an excellent standard of customer service through communication and relationship building. Using OneLink and other Fleet Management Systems you will welcome customers to the department, organise bookings for service and schedule work for our service technicians and drivers while working closely with our Fleet Aftersales Manager.
About the role
Essential criteria:
· Ability to engage and build rapport with a diverse range of customers
· Excellent organisational and time management skills
· Strong administrative and problem-solving skills
· Ability to use own initiative and be proactive
· A confident communicator
· Possess a strong work ethic
· Over 1 year’s previous customer service or service desk experience
· A full driver’s licence
Desirable Criteria:
· Previous experience within the automotive industry
· Previous working experience with targets and selling
Other Information:
· Monday to Friday working
· Manufacturer Training Pathways and Programmes
· Membership of Kingsbridge Hospital Diamond Club
· Free Company healthcare with Health Shield including cashback, discounts and perks
· Access to a discounted Private Healthcare Scheme
· 30 Days Annual Leave
· Cycle to Work Scheme
· Long Service Awards.
· Pension Provision
· Enhanced maternity and paternity leave
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunity employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process
What you will need
Required criteria
- Excellent organisational and time management skills
- Strong administrative and problem-solving skills
- Ability to use own initiative and be proactive
- Ability to engage and build rapport with a diverse range of customers
- A confident communicator
- Possess a strong work ethic
- Over 1 year’s previous customer service or service desk experience
- A full driver’s licence
Desired criteria
- Previous experience within the automotive industry
- Previous working experience with targets and selling
Professional skills you’ll need for this job opportunity
Customer Service
Effective Listening
Responding to Customer Needs
Exceeding Customer Expectations
Working Under Pressure
Donnelly Group
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.