Customer Service Consultant
Customer Service Consultant - Curtis Toyota Ballymena
Location: Ballymena, Northern Ireland
Role Type: Full-time
Company Description -
Curtis Toyota Ballymena has proudly operated as a Toyota dealership for over two decades, serving the Ballymena community and wider areas since 2003. Our commitment to excellence has made us a cornerstone for those seeking quality Toyota vehicles and outstanding customer service.
Introduction
We are thrilled to announce an opening for a Customer Service Consultant . This role is perfect for a dynamic individual who thrives in a customer-facing environment and is passionate about delivering exceptional service.
Ideal Candidate:
- Demonstrates excellent customer service skills.
- Enjoys engaging with people and possesses strong communication abilities.
- Exhibits exceptional organizational and prioritization skills.
- Takes initiative and demonstrates a proactive, can-do attitude.
- Capable of multitasking and efficiently switching between tasks.
- A collaborative team member who supports and assists others.
- Eager to learn and stay updated on product and technical information.
- Performs well under pressure.
About the role
Role Highlights:
- Deliver unparalleled after-sales customer care, creating the best possible customer experiences.
- Build rapport and understand customers' service/repair needs, guiding them to suitable products/services.
- Provide precise service and repair estimates, setting clear expectations regarding costs and timelines.
- Coordinate with technicians and customers to discuss required work, enhancing value for both parties.
- Schedule work based on customer needs, workshop utilization, job complexity, and parts availability.
- Promote genuine parts and accessories, seizing opportunities to sell additional products/services and highlight promotions.
- Collaborate with colleagues across the centre to ensure a seamless service experience for customers.
- Follow up on service or repair with personal calls to ensure customer satisfaction.
Key Competencies:
- Customer & Service Orientation: Create premium customer experiences and resolve issues with a focus on satisfaction.
- Problem Solving: Quick analysis and logical decision-making with a sense of responsibility.
- Communication: Clear, persuasive communication with a professional negotiation style.
- Brand Identification: Strong identification with Toyota's brand and values, acting as a brand ambassador.
- Relationship Building & Team Orientation: Excel in building relationships, teamwork, and promoting collaboration.
- Flexibility and Desire to Learn: Adaptability to new situations, with a commitment to personal and process improvement.
How to Apply:
Interested candidates should send their CV and Cover Letter to info@curtiscars.co.uk, quoting the job title "Customer Service Consultant."
Join our team and embark on a rewarding career path with Curtis Toyota Ballymena, where your passion for automotive excellence meets our tradition of customer satisfaction.
What you will need
Required criteria
- Full & valid UK driving licence.
- Ability to achieve and exceed targets.
- Ability to up sell at every opportunity
- Ability to work on you own initiative
- Comfortable speaking to customers on the phone
- Capable of dealing with customers face to face
- Maintaining the franchise and business standards
Desired criteria
- Previous experience in a similar role.
Professional skills you’ll need for this job opportunity
Establishing Rapport With Clients
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Exceeding Customer Expectations
Curtis Cars
Curtis Cars is a well-established name in the motor trade. We first started out as Coleraine Cars in 1982. We currently have a dealership franchise with Toyota in Ballymena and a Used Car Dealership in Coleraine. Having over 37 years of previous Peugeot experience and 22 years in Toyota, we are the people to trust with your vehicle, whether you’d like to change your vehicle, require a service/ MOT, or just a small part.
We are a family run dealership, now into a second generation. We have a very hands on approach to the business and in order to keep things running smoothly for staff and customers. Jimmy or Richard (Company Directors) can be seen getting involved in all aspects of the business.