EV Master Technician
Job Purpose
To support the development of a new business line, we are looking for an experienced EV Master Technician with a desire to help lead, grow, and expand the In N Out Autocentres EV offering across the region.
We are looking for a self-starter that will be field based and able to support and provide expertise to our existing Autocentres initially across the M3/M4 corridor. In addition to supporting our existing Autocentres we are also looking for an individual that would spearhead and help develop our new mobile EV service and repair offering.
We are looking for an individual with strong interpersonal skills who loves what they do and is comfortable talking with and helping our customers directly either in the field or in existing Autocentres whilst promoting both the standards of IN ’n’ OUT Autocentres Ltd and satisfying the needs of the customer. Likewise, all servicing and repairs are to be undertaken to the highest standard and within a timely fashion.
Whilst field based you will also be expected to work as part of the Autocentres service team from time to time ensuring appropriate support is provided to the service and repair teams, thus ensuring both customer satisfaction is achieved, and multifunctional working/support is provided.
Customer excellence is a priority for IN ’n’ OUT Autocentres Ltd all colleagues are expected to contribute to this ethos through excellent communication and high levels of presentation at all times.
About the role
Electric company vehicle provided
Working Pattern: working 5 days out of 5, Monday to Saturday.
Highly competitive salary
EV Technician Responsibilities:
To service all makes and models of EV and HV to a high standard efficiently
To competently undertake any necessary fast fit repair as directed or required.
To communicate regularly with feedback to the leadership team and local centre management ensuring deadlines are met and customers are satisfied.
To be directly involved in the pricing of repairs and vehicle service requirements working with the leadership team and communicating such information to the customer.
To thoroughly quality check all work undertaken and seek advice/support when required.
To work in a safe and clean environment & to be always responsible for H&S
Comfortable working in all weather conditions at customers location
Where necessary to support and contribute to service crew duties and/or any other area of the centre
To support other technicians across the wider business with EV / Technical issues.
Development:
Training where required to be provided by the company to the highest level.
Must have a desire to undertake further training.
Comfortable raising suggestion and voicing opinions to senior management team
Where required, comfortable assisting in building and developing the EV team in the business.
General
Ability to manage own time and bookings to ensure maximum efficiency.
Comfortably working remotely and alone
Ability to identify customer service and repair needs and explain pricing and processes when appropriate to do so.
To carry out any other reasonable tasks as requested
Comfortable being the initial go to EV expert in the business.
May require travel outside of normal working hours.
IN n OUT Autocentres
Servicing Made Simple We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely. 100% Commitment to Customer Service The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey. Manufacturer approved parts We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status. Trained and Qualified Technicians All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Expert Advice We will never carry out any additional or unauthorised work to your vehicle. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle. We are a Which? Trusted Trader And proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.