Bar Manager

PRINCIPAL ACCOUNTABILITIES

·        To provide efficient, prompt, trouble free, courteous and profitable quality bar service

·        Upsell to guests suggesting a cocktail, wine or non-alcoholic beverage and recommending promotional items.  Upsell products with a higher profit margin

·        Maintain a thorough knowledge of beverage recipes, mixing procedures and bar inventory

·        Maintain responsibility for the set up and cleanliness of LJ’S Bar, Function bar, store room and cold rooms

·        Stock and order all supplies and glassware

·        Display beverage selection in an attractive manner

·        Maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, customer ledger, human resources and stock handling

·        Evaluate bar menu, with customer feedback and give suggestions for improvement to Hotel Manager

·        Full knowledge of alcohol and liquor policies and regulations, and comply fully with them

·        Ensure all items served are billed for accurately

·        Control of costs in line with budget

·        Ensure all wastage and complimentaries are recorded

·        Utilise leadership skills and motivation to maximise employee productivity and satisfaction

·        Monitor department’s overall service, interaction with other departments, and team work daily, and encourage good relationships through good communication and regular meetings

·        To greet guests as they arrive to dine and escort them to their table in a professional and friendly manner.

·        The supervision of LJ’s bar team with regard to all aspects of food service. To ensure the agreed standards of presentation and service are maintained.

·        To ensure that all mis-en-pleace is prepared for evening service in the bar.

·        To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene standards.

·        To sell other facilities and services to guests and to make recommendations.

·        To discuss your own training needs with the Bar Manager with regard to career progression.

·        To attend and assist, training sessions when required. To recognize and provide the team with their training needs.

·        To ensure that requisitions relevant to your area are completed for dry goods in a timely manner.

·        To motivate the team and ensure that staff morale is kept high at all times. To promote a sense of team spirit within the restaurant and with all other departments.

·        To work closely with the kitchen and front office to ensure any problems are dealt with before reaching the guest.

·        To establish and promote excellent relations with guests ensuring their expectations are always met and leading the team by example.

·        To report daily to the restaurant manager with regard to service, comments, and any problems encountered.

·        To accept any reasonable task delegated by management.

·        To assist in other Food and Beverage tasks as required.

·        To ensure all guests receive accurate bills and that these are passed to reception in a timely manner.

·        To wear appropriate uniform at all times and to ensure that all restaurant personnel adhere to the dress standards outlined in the staff handbook.

·        To ensure that all health and safety laws are adhered to include fire regulations.

·        To actively participate in Food and Beverage briefings.

·        Present suggestions for improvements for the department.

·        Conduct a briefing at the beginning of each shift and service period.