Events Supervisor
Events Supervisor
Full time - 40 hours per week - £25,355.60 per year
Ufford Park Resort - Woodbridge - IP12 1QW
Primary Job Purpose:
An exciting opportunity has arisen for a Conference and Events Supervisor to join our Food and Beverage (F&B) team. The successful applicant will provide an excellent guest experience through exceptional service hosting conferences, weddings and events, whilst maintaining a high standard and achieving maximum revenue and guest satisfaction.
About the role
Roles and Responsibilities
Provide a superior guest experience for all conference delegates and events guests whether it be for dinner, a wedding or gathering.
Oversee and maintain conference facilities, including our state-of-the-art conference rooms.
Ensure staff are visible and available to guests at all times, throughout conferences and events.
Maintain stock levels for both catering and conference equipment.
Maintenance and monitoring of hygiene standards and practices.
Coordinate the preparation for service, including organisation of staff sections.
Check layout and preparation for conferences and events.
Maximise service opportunities for guests to ensure return visits.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
Confident and approachable with excellent communication skills.
Ability to work successfully as part of a team or alone.
Excellent people management skills.
Ability to work calmly under pressure during busy periods.
Excellent customer service and sales skills.
Ability to use initiative and problem solve.
Resilient and calm attitude when dealing with face-to-face complaints.
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
What you will need
Required criteria
- GCSE English grade C /4 or above
- GCSE Maths grade C/4 or above
- Experience working in hospitality or events
- Experience of working to service delivery standards
- Customer-service experience.
- Experience of dealing with Customer complaints
- Experience of working in public relations, preferably in the hospitality or travel industries
- Experience of managing a team
- Knowledge of correct and effective recruitment practices
Desired criteria
- Willingness to undertake further training.
- Microsoft Excel Intermediate level
- Experience of coaching and mentoring
- Knowledge of Fourth Hospitality System
LQ Resorts
LQ is a family run, collection of quality destination led Hotel Resorts.
About Us Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline. Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces. Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Why LQ Resorts ? Our Company LQ is a family run, collection of quality destination led Hotel Resorts. Its family ethos, values and vision are well known to those who choose to spend their quality time with us. LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event. A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence. Our Values To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence. To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with. To encourage our team to contribute to excellent working conditions Our Employees Are a vital part of LQ Resorts . Supporting our team’s physical and mental health Providing free gym membership Delivering employee recognition programmes to reward hard work and effort. Creating an environment that supports the development of skills, knowledge, qualifications and career progression Discounts across all Resorts, to encourage leisure time
Our benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Competitive salary
Preferential room rates
Discount on meals purchased
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Events Supervisor
LQ is a family run, collection of quality destination led Hotel Resorts.