Food and Beverage team member

Roles and Responsibilities

• Assist in creating a warm and welcoming environment for our guests 

• Assist in the set-up, preparation, and provide service duties for restaurants/ functions / conferences as required 

• Ensure that guests are greeted, seated and provided with menus promptly 

• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times 

• Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift

• Familiarise yourself with menus and as much information about the food and beverage offering available in order to answer any questions guests may have 

• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately 

• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times 

• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner 

• Maintain a good standard of food safety, allergen and hygiene

• Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required 

• Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensure that any guest complaints and positive comments are reported to management 

• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures 

• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary 

• Cleaning and maintaining equipment, glassware, crockery and cutlery

• Ensure that all front of house and guest areas are well maintained at all times

• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

  Key skills

• Confident and approachable

• Good team work and can work well alone

• Good time keeping and attendance

• Calm under pressure during busy periods 

• Excellent selling and customer service skills 

• Can use own initiative and problem solve 

• Resilience and calm attitude when dealing with face to face complaints 

  All staff Key Performance Measures 

  Our values underpin everything we do here at Lion Quays, staff should ensure that these are at the fore front of what they do day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time

To see each guest as part of a long-term relationship not a one-time event

Attitude:

• Polite, friendly and engaging personality

• Helpful to guests requiring assistance

• Respectful

• Positive ‘can-do’ attitude

• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with

• To encourage our team to contribute to excellent working conditions for all

• To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

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  Benefits

  LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends

  • Free onsite parking

  • Progression and career development opportunities.

  • Pension Scheme

  • Free staff meals

  • Free gym membership

  • Access to wellness programmes

  • Share of Resort’s service charges on monthly basis

  • Extra days holiday after 2 years