Trainee Sales Consultant
At Curtis Toyota Coleraine, we are currently offering a fantastic opportunity as a Trainee Customer Consultant to join our expanding business. This role would suit someone who has an interest in working in a forward thinking team and exceeding customer expectations.
About the role
The Trainee Customer Consultant position role involves the sale of high-quality used vehicles, ensuring the maximum profitability is achieved by maintaining the highest of standards and delivering an excellent customer experience.
If you believe you have that ‘Emotional Spark’ that comes with an enthusiastic and motivated character, if you are obsessed with providing outstanding Customer Service, and you can bring an empathetic, attentive, and friendly personality to our team, then please read on and apply for the Trainee Customer Consultant position today.
Essential Skills, Qualifications & Behaviours:
· Excellent face to face customer service skills
· Committed, reliable, and well presented
· Ability to build rapport quickly
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
· Excellent telephone manner
· Passion to succeed
· Creative thinking
The successful candidate for the Trainee Customer Consultant position will become an integral part of an established multi-franchised company, that can offer on-going training and development, industry leading remuneration packages, and genuine opportunities for career progression
If so, then read on for more detailed role information!
Highlights of this role include;
- Talks with, and listens to customers to build rapport and understands their requirements
- Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer
- Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drive
- Uses in depth product knowledge to guide the customer towards the best choice for them
- Works with colleagues and other teams across the Dealership to provide continuous improvement and a seamless service to customers
Key Job Competencies
· Customer & Service Orientation
· Achievement and Results Motivation
· Analytical Thinking and Decision Making
· Customer & Service Orientation
· Brand identification
· Interpersonal Skills
· Flexibility and Desire to Learn
· Self-Management & Team Orientation
This is the perfect opportunity for an energetic, enthusiastic person to begin their automotive career with a well-established, local family run business.
No sales experience is needed for this role, as all training will be provided.
What you will need
Required criteria
- t
Professional skills you’ll need for this job opportunity
Managing Upsell Activities
Qualifying Leads
Ability to Identify and Anticipate needs
Negotiating Skills/Closing techniques
Curtis Cars
Curtis Cars is a well-established name in the motor trade. We first started out as Coleraine Cars in 1982. We currently have a dealership franchise with Toyota in Ballymena and a Used Car Dealership in Coleraine. Having over 37 years of previous Peugeot experience and 22 years in Toyota, we are the people to trust with your vehicle, whether you’d like to change your vehicle, require a service/ MOT, or just a small part.
We are a family run dealership, now into a second generation. We have a very hands on approach to the business and in order to keep things running smoothly for staff and customers. Jimmy or Richard (Company Directors) can be seen getting involved in all aspects of the business.