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Deputy Head Housekeeper - Grand Central

We have an exciting opportunity at The Grand Central Hotel.


To assist with the management of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.

Important Information
Date Posted: 1st November 2021
Closing Date: 26th November 2021
Industry: Hospitality
Job Type: Full time
Salary: Based on Experience

About the role

  • To take responsibility for the effective leadership of the housekeeping employees in the absence of the Head Housekeeper, to ensure the efficient operation of the housekeeping function and the delivery of Hastings product and service standards.
  • To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
  • To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
  • To ensure company policies relating to stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
  • To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
  • To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
  • To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
  • To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
  • To ensure you and the team assist guests with any reasonable request for hotel services.
  • To ensure you and the team respond to complaints and find the appropriate solution.
  • To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.
  • To ensure the security of guest bedrooms and storage areas is maintained at all times.
  • To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
  • To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
  • To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.
  • To ensure the hotel's compliance with relevant legislation.
  • To carry out Duty Manager duties as required.
  • Any other duties as required by management.
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What you will need

Required criteria

  • Good Command of English Language
  • Right to Work in the United Kingdom
  • Must have previous Housekeeping Management experience and be able to demonstrate strong operational and management skill including a good awareness of cost control procedures and budgeting.
  • An eye for detail and an understanding of the standards expected in a 4/5* hotel
  • Must be computer literate and have excellent communication skills
  • Must have a professional appearance
  • Must have GCSE grades A-C in English and Maths or equivalent.

Desired criteria

  • Ideally be educated to third level standard

Professional skills you’ll need for this job opportunity

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Cleaning Skills

Cleaning Skills

Bedroom Cleaning Skills

Bedroom Cleaning Skills

Supervisory Skills

Supervisory Skills

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

Vacation/Paid Time Off

Retirement Plan and/or Pension

Employee Development Programs

Employee Discounts

Competitive Salary

Event tickets

Preferential Room Rates

Family and Friends Rates

Discount on Meals Purchased

Discount on Spa Treatments/Products

Discount in Gift Shop

Long Service Recognition

Free Meals during shifts

Free parking/Discounted parking

Deputy Head Housekeeper - Grand Central

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.