hero image

Centre Principal

In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.

Do you have previous management experience and a passion for customer relations?

Can you adapt yourself to deal with changing priorities and varied workstreams?

If so, this could be the role for you...

Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.

This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.

Important Information
Location: Bracknell, In & Out, Unit 5B, The Western Centre, Western Road, Bracknell, England, Berkshire, RG12 1RW
Date Posted: 27th September 2023
Closing Date: 16th October 2023
Industry: Automotive
Job Type: Full time
Salary: From £32,000.00 Yearly to £35,000.00 Yearly

About the role

Centre Manager responsibilities will include:

  • Being proactive in achieving and/or exceeding sales targets and operating budgets

  • Driving the quality and consistency of customer service

  • Ensuring transaction and customer satisfaction targets are achieved

  • Efficiently managing any customer complaints

  • Effectively managing the team and resources to build a strong reputation for our brand within the local area

  • Managing all stock and ordering requirements

  • Being involved with the development of the Centre, including PR and marketing to raise business profile

A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.


  • Company pension

  • Cycle to work scheme

  • Employee discount

  • Life insurance

  • On-site parking

  • Referral programme

Supplemental pay types:

  • Bonus scheme

  • Performance bonus

  • Quarterly bonus

What you will need

Required criteria

  • Full Driving Licence
  • Three Years Management Experience

Desired criteria

  • Automotive service: 2 years (preferred)

IN n OUT Autocentres

IN'n'OUT Autocentres are experts in vehicle servicing, MOT's & repairs. We were established in 2008 and now have 30 autocentres nationwide.
random image

Servicing Made Simple We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely. 100% Commitment to Customer Service The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey. Manufacturer approved parts We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status. Trained and Qualified Technicians All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

random image

Expert Advice We will never carry out any additional or unauthorised work to your vehicle. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle. We are a Which? Trusted Trader And proud of it. We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which? Wi-Fi, Coffee, Comfortable Sofas Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait. 75% Repeat Customers IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

Our benefits

Vacation, Paid time off

Performance bonuses

Retirement plan and/or pension

Employee development programs

Employee discounts

Free parking

Cycle to work

Referral bonus

Competitive salary

Life insurance

Family and friends rates

Long service recognition

Employee Assistance Scheme

Shopping Cashback

Work With Charities

Employee of the Month

Employee Recognition Scheme

Centre Principal

IN'n'OUT Autocentres are experts in vehicle servicing, MOT's & repairs. We were established in 2008 and now have 30 autocentres nationwide.