Sales Support Co-ordinator GB
Since our establishment more than 60 years ago, at AG we have sought to provide opportunities for our team to build careers – rather than just hold down a job.
Our people matter to us. We care about their well-being and we want to see them become the very best they can be.
We are now recruiting for a Sales Support Co-ordinator GB to join our growing team.
The successful candidate will work as part of the GB Internal Sales team and will be a main point of contact for GB customers providing them with excellent customer service.
They will also be required to work closely with GB Regional Sales Managers in providing them with the necessary administration support to build relationships with account customers and merchants to develop and enhance AG sales.
About the role
Key Tasks and Responsibilities:
Work closely with Regional Sales Managers to produce customer quotations on AX, as required, using the Prospective Project Table
Maintain the Prospective Project Table on AX to allow the team an overall view of current projects, quotations and sales pipeline.
Process orders received from customers and Regional Sales Managers and enter on AX.
Set-up site accounts as required ensuring agreed rates are applied.
Liaise closely with Business Development Team regarding CRM system i.e. providing quote details, lead information and job status.
Organise samples as requested from customers and Regional Sales Managers. All samples need to be requested via Microsoft Sample Request Form.
Liaise closely with Despatch offices to ensure orders are processed and delivered in a timely manner.
Ensure customer enquiries are dealt with efficiently and orders are produced within the required timescale, liaise with Production Teams when the relevant information cannot be found on Power BI.
Investigate credit requests and if required update customer’s account.
Manage complaints on system with Regional Sales Managers and Heads of Sales.
Deal with all incoming phone calls and emails relating to customers and merchants.
Weekly review and clear down of all open Sales Orders.
Monthly review of all active Sales Agreements.
General housekeeping of AX
Provide support & assistance to AG’s “Outside Rooms” department as and when required.
Co-operation with management and other staff in a pleasant and professional manner.
Other duties as required by your line manager commensurate with the role, within the post holder’s capabilities.
The above list is not exhaustive but aims to provide a broad range of duties and responsibilities of the post.
What you will need
Required criteria
- 5 or more GCSE’s at grade C or above (inc. Maths and English)
- At least 1 year’s administration experience in a busy office environment preferably sales administration
- Good mathematical skills, ability to calculate load requirements and pack sizes etc.
- Excellent telephone manner
- Must deal with customers in a professional and confident manner.
- Competent in MS Office and data input.
- Good time keeper. Flexible to work overtime to meet the needs of the business
Desired criteria
- Previous experience working in the construction industry and/or building products knowledge
- Commercial awareness
- Proficient in the use of PowerBI and Microsoft Dynamics AX
AG Paving and Building Products
Established 60 years ago as Acheson & Glover Limited, and now known as AG, the company is a renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick for the commercial and domestic markets across the UK and Ireland. In Britain our products are sold through Builders Merchants, whilst in Northern Ireland and the Republic of Ireland we sell through our own wholly-owned outlets as well as a number of other carefully chosen retail partners and Builders Merchants.
Since our establishment more than 60 years ago as Acheson & Glover Limited, we have sought to provide opportunities for our team to build careers – rather than just hold down a job. Our people matter to us. We care about their wellbeing (their Health and Safety) and we want to see them become the very best they can be. We are delighted that many of our employees have been with us for considerable periods and, as a result of their commitment and our support, many have moved through the ranks to management level and beyond.
Our benefits
We provide tailored personal development plans and hands-on support from experienced mentors to ensure our team members can flourish in whatever part of the business they are employed. Within modern day construction there are fantastic opportunities for those with backgrounds in technology, engineering, marketing and sales as well as traditional manufacturing skills.