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Front Office Receptionist (Part Time)

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

 We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

 We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team.

 Under the leadership of our Front Office Manager Kathryn Glass you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

 The successful candidate can expect to work 21 hours per week (excluding breaks), three shifts out seven including weekends.

 Typical shift patterns include 7am to 3pm and 3pm to 11pm.

 The rate of pay for this part-time position is £12,012 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday (pro rata) plus your birthday and opportunities for career progression and development.

Important Information
Location: Ballygally Castle, Coast Road, Ballygalley, Northern Ireland, BT40 2QZ
Date Posted: 22nd May 2023
Closing Date: 5th June 2023
Industry: Hospitality
Job Type: Part time
Salary: £12,012.00

About the role

To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process.  Typical tasks are;

  • To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

  • To be aware of all hotel services and be proactive in the sale of these to guests

  •  To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.

  •  To be responsible for accurate and efficient accounts and guest billing processes.

  • To balance bank, cash, foreign currency and all transactions at the end of your shift.

  • To answer telephone calls from guests and external callers.

  •  To assist guests with any reasonable request for hotel services

  • Respond to complaints and find the appropriate solution

  • To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.

  • Report any technical and maintenance needs.

  • To ensure the security of reception and storage areas is maintained always.

  • To comply with all health, safety, hygiene and licensing policies and procedures.

  • To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.

  • Any other duties as required by Management


 About You

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

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What you will need

Required criteria

  • Good Command of English Language
  • Right to Work in the United Kingdom
  • Must have previous Reception experience
  • Must be educated to GCSE level or the equivalent with Grades A_C in English and Maths
  • Must be computer literate and have excellent communication skills
  • Must have a professional appearance

Desired criteria

  • Reception experience ideally gained in a hotel

Professional skills you’ll need for this job opportunity

Exceptional Customer Service Skills

Exceptional Customer Service Skills

Reception skills

Reception skills

Reservation skills

Reservation skills

Local Knowledge Skills

Local Knowledge Skills

Hastings Hotels

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

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Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

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Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Our benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off

Retirement plan and/or pension

Employee development programs

Employee discounts

Cycle to work

Competitive salary

Event tickets

Preferential room rates

Family and friends rates

Discount on meals purchased

Discount on spa treatments or products

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Employee Assistance Scheme

Wellbeing Scheme

Social Opportunities

Employee of the Month

Front Office Receptionist (Part Time)

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.