This job expired on 19th February 2026
Reservations Manager
Ballymascanlon Hotel & Golf Resort is currently recruiting for experienced Reservations Manager to join the Team.
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.
Main duties and responsibilities:
Reporting to the Sales & Marketing Manager, Reservations Manager will work closely with Sales Team to identify leads and to convert them to confirmed bookings. This role plays a key part in optimizing occupancy and revenue while maintaining a high standard of guest service and operational efficiency.
Oversee the daily operations of the reservations department to ensure accurate and efficient handling of bookings.
Manage room inventory to maximize occupancy and revenue, including group bookings, corporate accounts, and OTA (Online Travel Agency) channels.
Ensure a high standard of customer service is maintained, handling guest inquiries and complaints effectively.
Train and supervise reservations staff, provide coaching and conduct performance reviews.
Maintain up-to-date knowledge of room rates, packages, and promotions
Continuously monitor and analyse room statistics, market trends, demand patterns, and competitor performance.
Prepare accurate rolling forecasts and support the creation of annual budgets.
Work closely with front office and sales departments to ensure seamless communication and guest experience.
About the role
Requirements:
Minimum of 3 years’ experience in a reservations in a 4-star hotel or resort environment.
Experience working with OTAs, GDS and direct booking channels.
Proven track record in managing room inventory and optimizing occupancy and revenue.
Understanding of pricing strategies, rate parity, and online distribution.
Awareness of competitor set and market positioning.
Knowledge of industry trends and revenue optimization techniques.
Familiarity with GDPR compliance and data confidentiality.
Employee Benefits:
Meals on duty
Refer a Friend Program
Employee Assistance Program
Employee Recognition Awards
Team Member Accommodation & F&B discounts in Windward Management properties
Complimentary parking
References:
All employment offers made are subject to a valid work permit and us receiving a satisfactory reference
About Windward Management
Ballymascanlon Hotel & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as a Reservations Manager!
What you will need
Required criteria
- Proven track record in managing room inventory and optimizing occupancy and revenue
- Understanding of pricing strategies, rate parity and online distribution
- Knowledge of industry trends and revenue optimization techniques
- Awareness of competitor set and market positioning
- Experience in reservations
Professional skills you’ll need for this job opportunity
Revenue Management
Reservation skills
Windward Management
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
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