This job expired on 12th January 2026
Client Services Assistant
Position Summary
The Client Services Assistant supports the Client Services Manager in delivering an exceptional client experience across all touchpoints. This role combines client service oversight with concierge and hospitality support, administrative duties, and extra care service, ensuring that every client receives personalised, attentive, and proactive assistance tailored to their needs. This is a full time role at 40 hours per week.
Key Competencies
Customer service excellence
Empathy & extra care mindset
Professional communication & hospitality etiquette
Organisational & administrative accuracy
Problem-solving & conflict resolution
Team collaboration
Discretion & confidentiality
About the role
Key Responsibilities
Client Support & Relationship Management
Serve as a key point of contact for clients, managing enquiries, concerns, feedback, and escalations.
Assist in settling in new clients and ensuring service expectations are clearly understood.
Support the preparation of client reports, presentations, and follow-up documentation.
Concierge and hospitality Service
Provide concierge-level support including appointment scheduling, travel arrangements, hospitality coordination, and special request handling.
Greet and assist clients and visitors, ensuring a welcoming, professional environment.
Maintain updated knowledge of local services, vendors, and amenities to meet client needs efficiently.
Administrative & Office Support
Manage calendars, meetings, travel bookings, and internal scheduling.
Prepare and maintain records, databases, correspondence, and client files.
Support finance tasks such as invoice processing, billing follow-up, and expense tracking.
Oversee office supplies, reception operations, and general administrative workflow.
Extra Care Service
Deliver personalised, VIP-level service tailored to high-need or high-value clients.
Anticipate client needs proactively and take action to exceed expectations.
Coordinate special accommodations, accessibility support, wellness check-ins, and follow-ups for clients requiring additional attention.
Manage sensitive or confidential client situations with discretion, empathy, and professionalism.
Ensure that all extra care service cases are documented, tracked, and followed through to completion.
Service Delivery & Operations
Assist in managing day-to-day service execution to ensure consistent quality and timely delivery.
Collaborate with cross-functional teams to resolve client issues and maintain service standards.
Monitor service metrics, gather client feedback, and support continuous improvement initiatives.
Team Support & Leadership
Help train, mentor, and schedule front-line client service, concierge, and administrative staff.
Provide leadership support in the Client Services Manager’s absence.
Promote a culture of hospitality, responsiveness, and client-focused teamwork
What you will need
Required criteria
- • 2–4 years of experience in client service, concierge/hospitality, administration, or a similar support role.
- • Strong communication, interpersonal, and problem-solving skills.
- • Ability to multitask, prioritise, and adapt in a fast-paced environment.
- • Proficiency with CRM systems, scheduling platforms, and Microsoft Office or Google Workspace.
Desired criteria
- Relevant qualification in business, hospitality, administration, or a related field
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Westward Care
We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.
We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.
Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.Passionate about making a difference
Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence. Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives. Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust. Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.
Our benefits
Employee development programs
Free parking
Referral bonus
Employee of the Month
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