Major Account Manager - South East

Key Responsibilities:

• Manage customer tenders with input from the Head of Major Accounts and Directors.

• Attend client meetings with senior team members to discuss and progress accounts.

• Create and deliver presentations for clients to effectively communicate our offerings.

• Attend review meetings and promptly address any action points to ensure client satisfaction.

• Handle customer enquiries and complaints efficiently, providing solutions to maintain positive relationships.

• Conduct training sessions for staff on client-specific needs, ensuring team alignment.

• Share client updates with relevant staff through conference calls to ensure smooth communication.

• Introduce and promote new products when required, aligning with client needs and business growth.

• Perform site surveys as needed to assess client requirements and ensure accurate service delivery.

• Keep detailed and accurate customer records to ensure a comprehensive account history and smooth operations.

• Schedule appointments two weeks in advance to manage time and client interactions effectively.

• Spend at least 60% of your week in the field, meeting clients and building relationships.

• Plan at least four client meetings each day to ensure consistent engagement and service.

• Join depot managers on client visits as needed, providing support and fostering strong relationships.

• Organise and attend client events, including those outside regular working hours, to build and strengthen client ties.

• Open new accounts and assist clients with credit limits and account queries to support business growth.

Key Attributes:

• Customer-Focused: Dedicated to understanding client needs and providing tailored solutions to ensure satisfaction.

• Organised and Proactive: Plans and manages a busy schedule efficiently, with a focus on timely client follow-ups and actioning meeting points.

• Excellent Communicator: Skilled in delivering clear, impactful presentations, conducting training, and sharing essential updates with team members.

• Relationship Builder: Develops and maintains strong relationships with clients, regularly meeting and engaging with them in person.

• Attention to Detail: Maintains accurate client records and ensures thorough documentation for all accounts and meetings.

• Strategic Sales Acumen: Proactively identifies growth opportunities, promotes new products, and expands the customer base.

• Problem Solver: Quickly and effectively addresses customer inquiries, complaints, and account issues.

• Adaptable: Flexible in attending client events, including those outside standard hours, and accompanies colleagues on client visits as needed.

• Team Player: Works closely with senior team members, providing seamless support on large accounts and client projects.

• Results-Oriented: Committed to achieving targets, opening new accounts, and ensuring client adherence to credit limits.

Previous sales experience in modular buildings or portable accommodation is essential for this role.

What you will get in return:

• Competitive salary and bonus scheme

• Company car and fuel cards

• Generous holiday allowance (rising with service)

• Option to buy extra holidays

• Option to sell or carry over up to 5 days holiday

• Christmas Shutdown

• Early finish Friday

• Cycle to work scheme   

• Group pension

• Annual Salary review – takes place each January

• Life Assurance 2 x annual salary

• Personal Accident Insurance

• Free onsite parking

• Employee assistance programme

• Training and progression opportunities

• Family run and well established, secure company (trading 90 years)

• Open door policy

• Employee Referral scheme

• Benefits scheme (discounted retailers scheme)

• Corporate Eyecare Scheme through Specsavers

• Message the MD/CEO/ideas and contributions scheme

We are an equal opportunities employer and welcome applications from all sections of the community. We thank you in advance for your interest in this role and our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

IMPORTANT NOTICE TO RECRUITMENT AGENCIES:

Any unsolicited CV’s will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.