At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role:

·         Assist in the coordination of conferences, banquets, and events from planning stages to execution

·         Work closely with the Banqueting Manager to ensure all client requirements are met

·         Supervise and coordinate the activities of staff involved in conferences and banquets, including servers, event coordinators, and support staff

·         Provide guidance and support to ensure staff performs their duties effectively

·         Oversee the setup of event spaces, ensuring proper arrangement according to event type and client preferences

·         Coordinate logistical aspects, such as seating arrangements, equipment setup, and signage

·         Interact with clients and guests to address inquiries, resolve issues, and ensure a positive experience

·         Monitor the quality-of-service delivery and take corrective actions as required

·         Train new staff members on conference and banqueting procedures, service standards, and customer interaction

·         Conduct ongoing training sessions to enhance the skills of existing staff

·         Ensure that events meet or exceed established quality standard

·         Conduct inspections to ensure proper setup, cleanliness, and adherence to safety regulations

       Maintain effective communication with the Banqueting Manager, staff, and other departments

·         Relay important information to staff and address any issues promptly