Wedding & Events Co-Ordinator
Wedding & Events Co-Ordinator
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are currently looking for a Wedding & Events Co-Ordinator to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.
Job Purpose
To provide a consistent professional approach to all clients through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins. To be self-motivated, able to work independently, is well organised and works well under pressure. There will be a requirement to work evenings and weekends to suit the needs of the business. This is a fixed-term maternity cover position until 2nd January 2028. The successful candidate will initially undertake the role of Christmas Co-Ordinator and will transition into the role of Wedding & Events Co-Ordinator from January 2027.
About this role
Main Responsibilities/Key Tasks
Ø To host any promotion events at the Hotel or external site as required by the Wedding & Events Manager
Ø To provide quotes in line with the Sales Strategy and published literature
Ø Ensure all correspondence with the guest is of a high standard
Ø To ensure all opportunities are taken to promote products to our customers and to increase the client base
Ø To provide statistics as required by the Wedding & Events Manager, and Director of Sales
Ø Always match the product with the guest requirement, taking every opportunity to up sell
Ø Demonstrate the ability to create a rapport/relationship with the customer over the phone
Ø Communicate all changes in guest requirements to relevant hotel
Ø Demonstrate a willingness to use information gained from clients to other parties/central sales
Ø Actively seek client feedback after the events
Ø Ensure all comments are recorded and acted upon accordingly
Ø Be available as host as and when required
Ø Demonstrate a pro-active approach to your work
Ø Identify sales leads and act upon them
Ø Show willingness to take on additional responsibilities when necessary
Ø To have a good understanding of the Packages on offer
Ø Answer all incoming calls and handle within 8 hours
Ø To co-ordinate any meetings organised by client visit to hotel
Ø To provide administration support for the hotel sales departments
Ø To attend all relevant training as and when required
Ø Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
Ø To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
o Fire Regulations and Procedures;
o Health and Safety Regulations;
o First Aid Procedures;
Ø To ensure that the company dress code is adhered to at all times.
To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/Operations Manager/General Manager
