Rooms Division Manager in Training   internal

DUTIES AND RESPONSIBILITIES

• Assist in overseeing Rooms Division operations including, but not limited, to Reception, Housekeeping, Guest Relations and Estate Reservations.

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement­­­­.

• Operate within departmental budgets through effective stock and cost controls and well managed schedules.

• Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures.

• Monitor the appearance, standards, and performance of the Room Division Team with an emphasis on training and teamwork.

• Ensure team members have an up-to-date knowledge of all room categories and amenities.

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.

• Ensure staffing levels cover business demands.

• Ensure ongoing training.

• Ensure communication meetings are conducted and post-meeting minutes generated.

• Ensure team members comply with hotel security, fire regulations and all health and safety legislation.

SALES

• Attend weekly BEO meetings.

• Pass on any sales leads to the Sales team.

• Ensure that team are aware of any hotel promotions.

• Work with the sales team to ensure you are selling and marketing internally and externally.

STOCK CONTROL / FINANCE

• Understanding and implementing your departmental budget.

• Ensuring all sales are billed correctly, following systems procedures and processes.

• Ensure all daily tills balance and to investigate and rectify any discrepancies.

• To assist in conducting monthly stocktakes.

• Planning rosters in accordance with business levels and the budget.

• Assist in ensuring the department is working to control all expenses in line with your agreed budgets.

HUMAN RESOURCES

• Utilise leadership skills and motivation to maximise employee productivity and satisfaction.

• Attend weekly head of department meeting.

• Ensure all staff are fully briefed on arrivals/departures/events.                        

• Develop and implement in conjunction with the HR Department (HR) the outlet training plans/needs for all your Team.                                                                          

• Ensure all departmental team members adhere to the uniform standards.                                                                                                                                           

• Monitor outlet’s overall service, interaction with other departments and team work on a daily basis and take action to improve.

• Attend all scheduled Hotel training as directed by Management / HR.

SECURITY, HEALTH & SAFETY:                                                                                              

• Ensure all defects, damage, theft, breakages, or hazards in your department are reported to the relevant department to ensuring equipment and plant is functioning and properly maintained.    

• Secure the company's stock and property, and ensure all keys are included in the hotel key system.                                                                                                                                                           

• Ensure the maintenance and cleaning schedule is adhered to, ensuring all work surfaces, shelves, floors, walls, sinks, cupboards etc are cleaned to a high standard.                                                                                                                           

• Adhere to all regulations in respect of health and safety.

• Participate in the scheduled Health and Safety and Green Committee meetings and implements all findings relevant to the department.