This job expired on 11th October 2024
F&B Host
At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About the role
Duties and Responsibilities of the Role:
Handle incoming reservation requests through various channels (phone, online, in-person).
Maintain an organized and up-to-date reservation system.
Welcome guests with a friendly and professional demeanour.
Escort guests to their tables, ensuring a smooth and efficient seating process.
Coordinate with the kitchen and waitstaff to manage table turnover and ensure a seamless dining experience.
Relay special requests or accommodations to the appropriate team members.
Have a thorough understanding of the restaurant's menu offerings.
Provide recommendations and answer questions about menu items.
Attend to guest inquiries, concerns, and special requests.
Ensure guest satisfaction and address any issues promptly and professionally.
Promote special menu items, promotions, and upselling opportunities.
Maximize revenue by encouraging guests to explore various offerings.
Maintain the cleanliness and presentation of the host area and entrance.
Monitor the overall ambiance of the restaurant, ensuring it aligns with our luxury standards.
Monitor and manage the flow of guests to avoid congestion.
Liaise with the outlet manager and other team members to ensure smooth operations.
Assist in organizing special events and group bookings.
Provide support during busy periods to ensure guest satisfaction.
Handle cash and credit card transactions accurately.
Process payments and provide receipts to guests.
Participate in training sessions to stay informed about menu changes, promotions, and hotel services.
Requirements for the role:
Previous experience in a similar role, preferably in a luxury hotel or upscale restaurant.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Professional appearance and demeanour.
Knowledge of reservation systems and basic cash-handling procedures.
Customer-focused attitude with a passion for delivering exceptional service.
The Johnstown Estate
Indulge Yourself with Time Spent at The Johnstown Estate
The Georgian doors of this listed 18th Century rural residence open up to a haven of four-star comfort, luxury, warm service, great food, and lots of lovely ways to relax.
We have two restaurants with different menus and styles; an airy, spacious atrium for Afternoon Tea or pre-dinner drinks; tastefully designed and relaxing guest rooms and lodges; and the newest – and most divinely tranquil – destination spa in Ireland.
We help happy couples say ‘I do’ in front of the people they love – whether that’s 4 guests or 400. We host events, exhibitions, and multi-day conferences in our separate conference centre. We’re also a destination for top sports teams who want to strategise, train and eat well.
We are independently owned, and in lots of little ways – from the warmth of our team to our continual investment in The Estate – we like to think this shows.
Plan your Perfect Stay with us You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions.
128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.
Our benefits
Our Team do warm, authentic welcomes particularly well, and we constantly strive to deliver polished service, guest comfort, and excellence in everything we do. We are also a ‘GREAT PLACES TO WORK’ certified employer and believe in supporting our team in day-to-day and long-term career goals. If you would like to be a part of The Johnstown Estate team, then we really want to hear from you. We are looking for people who passionately care about our guest experience and are committed to being the best in all they do. Benefits of Working With Us Uniform/PPE Free Meal on duty Staff car parking Complimentary Leisure Club membership On the job training Employee Awards Scheme Employee Assistance Programme Staff Discounts/Incentives Life Assurance There will be opportunities for part-time hour roles in addition to some full time roles. Weekend shifts will apply.JOIN OUR TEAM
Vacation, Paid time off
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Life insurance
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Employee Recognition Scheme
On the job learning
Long service awards
Staff celebration events
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