Assistant Front Office Manager
Assistant Front Office Manager
At The Fitzwilliam Hotel Dublin, we believe every guest interaction matters. As Assistant Front Office Manager, you will play a key role in leading our Front Office team to deliver exceptional, personalised service and create memorable experiences for every guest.
Working closely with the Front Office Manager, you will support the day-to-day operation of the department, ensuring the highest standards of guest care, operational excellence and team engagement. You will lead by example, act as a Duty Manager when required and help foster a culture where luxury hospitality, attention to detail and genuine warmth are at the heart of everything we do.
About this role
Key responsibilities:
Lead by example in delivering a warm, engaging and personalised five-star guest experience
Support the smooth and efficient daily operation of the Front Office department
Ensure all guests receive a professional welcome and exceptional service throughout their stay
Manage VIP arrivals, special requests and guest feedback with the highest level of attention and care
Resolve guest concerns promptly and effectively, ensuring positive outcomes and service recovery where required
Oversee room allocation and occupancy management to maximise guest satisfaction and operational efficiency
Assist in leading, coaching and developing the Front Office team, fostering a positive and high-performing culture
Conduct regular team briefings and ensure clear communication across the department
Support revenue generation through effective upselling and promotion of hotel facilities and services
Maintain hotel standards in relation to cash handling, credit control and administrative procedures
Collaborate closely with Reservations, Accommodation, Concierge, Food & Beverage, Sales and Night teams to ensure a seamless guest journey
Support Duty Manager shifts and assist in handling operational and guest-related matters across the hotel
Ensure compliance with health, safety and security procedures at all times
The ideal candidate:
Previous experience in a supervisory or management role within a luxury hotel Front Office environment
Proven experience acting as Duty Manager
Strong leadership skills with the ability to motivate, coach and develop a team
Passionate about delivering exceptional guest experiences and exceeding expectations
Excellent communication, interpersonal and problem-solving skills
Experience using Opera PMS or a similar hotel management system
Highly organised with exceptional attention to detail
Commercially aware, with experience driving upselling and revenue opportunities
Calm and confident under pressure, with the ability to make effective decisions
Flexible and adaptable, with availability to work shifts including evenings, weekends and public holidays
Professional, positive and approachable, with a genuine passion for hospitality
What you will need
Required criteria
- Held a similar or supervisory role in a similar hotel
- The ability to work shift work and be available to work full time
Desired criteria
- Acted in the capacity of Duty Manager
Skills needed for this job opportunity
Exceptional Customer Service Skills
Local Knowledge Skills
Supervisory Skills
