This job expired on 18th September 2023
Customer Care Vehicle Technician (Field Based Role)
Customer Care Vehicle Technician (Field Based Role)
TBC Ltd (Taxi and Bus Conversion Ltd) are recognised as one of the market leading conversion companies operating across the UK and Ireland. TBC Conversions have a close partnership with motability and major manufacturers such as Volkswagen, Mercedes-Benz, Ford, MAN TGE Minibus and many others. Founded on the principles of intelligence, care, and empathy, TBC Conversions specialises in wheelchair accessible vehicles, minibus, and bespoke conversions that fill a gap in the market for quality products and attentive service.
TBC Conversions working in partnership with Motability Operations provide all their WAV (wheelchair accessible vehicles) Customers with in life vehicle checks. This will see customers receiving a numbers of visits over the life time of their vehicle ownership.
Main Purpose:
Customer Care Vehicle Technicians will call with customers across various regions of GB to carry out repairs and maintenance ensuring the work is carried out professionally, on time and to the customers satisfaction.
Completing work using the ‘right first time approach,’ minimising rectification and ensuring that each opportunity is taken to continuously improve individual working methods and standards.
About this role
Complete home visit and report if the vehicle is meeting mobility “in life service“ requirements
Carry out service checks on each vehicle and complete minor repairs if required
Assist the customer with practical, technical or operational issues they may have
carries out repair or maintenance as instructed and to manufacturer standard
Reports current and potential future faults and service requirements noticed whilst working on the vehicle
Completes the job card to reflect all work carried out
Ensures that all hours and materials are used accurately and recorded
Minimises wastage of all materials, oils and fluids
Understands and complies with all appropriate legislation relevant to the department, including COSHH
Complies with all Health and Safety legislation to ensure safety and well being of self, colleagues, customers and visitors
Road test vehicles to ensure repairs have been completed correctly, the vehicles issue(s) have been resolved and to customer satisfaction
Sign off on job cards when jobs have been fully and accurately completed
Liaises with management to advise them of work progress
Take responsibility for your actions and decisions
Follow safe working practices You will use your technical knowledge and skills to carry out repairs and maintenance on vehicles, to a professional standard, enabling efficient, economic and safe servicing and repair of customer vehicles. Travelling to and from Customer Homes – may require overnight accommodation to meet customer requirements.
Person Specification
• Practical experience with vehicle conversions is desirable but not essential
• A full driving licence is essential as the customer base is spread over a large geographical area
• Ability to pay attention to detail through a logical work approach
• Ability to communicate effectively with workshop controller and service manager
• Work independently in a busy, active environment with little supervision and direction
• Learn continually about product and technical information
• Ability to deal with demanding physical work
• Ability to drive within DVA regulations and taking extra precautions with all vehicles at all times
• Ability to use the most appropriate tools and machinery applicable to the job
TBC Ltd is an equal opportunities employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process
What you will need
Required criteria
- A full valid UK driving licence
- Attention to detail and a logical approach to tasks
- Able to communicate effectively with workshop controller and service manager
- Ability to work independently in a busy, active environment with little supervision and direction
- Able to deal with demanding physical work
- A Mechanical qualification is essential with a minimum of 4 years working on commercial vehicles
- Must possess strong IT skills
- Ability to use the most appropriate tools and machinery applicable to the job
Desired criteria
- Practical experience with vehicle conversions
Skills needed for this job opportunity
Planning & Scheduling
Reporting & Communication
Ability to Identify and Anticipate needs
IT skills
Teamwork
Van Driving
Mechanical Vehicular Repairs
