Customer Care Vehicle Technician (Field Based Role)
TBC Ltd (Taxi and Bus Conversion Ltd) are recognised as one of the market leading conversion companies operating across the UK and Ireland. TBC Conversions have a close partnership with motability and major manufacturers such as Volkswagen, Mercedes-Benz, Ford, MAN TGE Minibus and many others. Founded on the principles of intelligence, care, and empathy, TBC Conversions specialises in wheelchair accessible vehicles, minibus, and bespoke conversions that fill a gap in the market for quality products and attentive service.
TBC Conversions working in partnership with Motability Operations provide all their WAV (wheelchair accessible vehicles) Customers with in life vehicle checks. This will see customers receiving a numbers of visits over the life time of their vehicle ownership.
Main Purpose:
Customer Care Vehicle Technicians will call with customers across various regions of GB to carry out repairs and maintenance ensuring the work is carried out professionally, on time and to the customers satisfaction.
Completing work using the ‘right first time approach,’ minimising rectification and ensuring that each opportunity is taken to continuously improve individual working methods and standards.
About the role
Complete home visit and report if the vehicle is meeting mobility “in life service“ requirements
Carry out service checks on each vehicle and complete minor repairs if required
Assist the customer with practical, technical or operational issues they may have
carries out repair or maintenance as instructed and to manufacturer standard
Reports current and potential future faults and service requirements noticed whilst working on the vehicle
Completes the job card to reflect all work carried out
Ensures that all hours and materials are used accurately and recorded
Minimises wastage of all materials, oils and fluids
Understands and complies with all appropriate legislation relevant to the department, including COSHH
Complies with all Health and Safety legislation to ensure safety and well being of self, colleagues, customers and visitors
Road test vehicles to ensure repairs have been completed correctly, the vehicles issue(s) have been resolved and to customer satisfaction
Sign off on job cards when jobs have been fully and accurately completed
Liaises with management to advise them of work progress
Take responsibility for your actions and decisions
Follow safe working practices You will use your technical knowledge and skills to carry out repairs and maintenance on vehicles, to a professional standard, enabling efficient, economic and safe servicing and repair of customer vehicles. Travelling to and from Customer Homes – may require overnight accommodation to meet customer requirements.
Person Specification
• Practical experience with vehicle conversions is desirable but not essential
• A full driving licence is essential as the customer base is spread over a large geographical area
• Ability to pay attention to detail through a logical work approach
• Ability to communicate effectively with workshop controller and service manager
• Work independently in a busy, active environment with little supervision and direction
• Learn continually about product and technical information
• Ability to deal with demanding physical work
• Ability to drive within DVA regulations and taking extra precautions with all vehicles at all times
• Ability to use the most appropriate tools and machinery applicable to the job
TBC Ltd is an equal opportunities employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process
What you will need
Required criteria
- A full valid UK driving licence
- Attention to detail and a logical approach to tasks
- Able to communicate effectively with workshop controller and service manager
- Ability to work independently in a busy, active environment with little supervision and direction
- Able to deal with demanding physical work
- A Mechanical qualification is essential with a minimum of 4 years working on commercial vehicles
- Must possess strong IT skills
- Ability to use the most appropriate tools and machinery applicable to the job
Desired criteria
- Practical experience with vehicle conversions
Professional skills you’ll need for this job opportunity
Planning & Scheduling
Reporting & Communication
Ability to Identify and Anticipate needs
IT skills
Teamwork
Van Driving
Mechanical Vehicular Repairs
TBC Conversions
We design, build and deliver with intelligence, empathy & care
Since its inception in 2006, TBC Conversions has etched an indelible mark in the vehicle conversion sector, earning a reputation as a trusted name across the UK and Ireland. With its core specialisation centered on an array of vehicle conversions, this firm has become synonymous with unmatched expertise and innovation. Whether it's wheelchair-accessible vehicles, minibuses, taxis, or other specialist vehicle conversions, TBC Conversions has consistently showcased its capability to cater to varied customer needs, merging functionality with sophisticated design. The secret behind TBC Conversions' stellar reputation is its commitment to superior quality and safety. Backed by a robust team of skilled professionals, the company stands tall on its promise of delivering converted vehicles that not only meet but exceed the expectations of its clients. Every vehicle that emerges from their facility is a testament to their dedication, ensuring that each customer experiences a seamless, comfortable, and above all, safe journey. With a rich heritage of service and quality, TBC Conversions continues to define what excellence looks like in the vehicle conversion industry.
TBC Conversions stands out not just as one of the premier conversion companies in the UK and Ireland, but also as a beacon of positive change and innovation in the realm of vehicle transformation. Specialising in wheelchair-accessible vehicles, minibuses, and bespoke vehicle conversions, the company is dedicated to bridging mobility gaps, ensuring that every individual—regardless of their physical challenges—has the freedom to travel comfortably and safely. The work they do goes beyond business; it's about changing lives, redefining accessibility, and ensuring inclusivity in every journey. But what truly sets TBC Conversions apart is its commitment to its workforce. Recognised as a great place to work, the company fosters an environment where innovation thrives, collaboration is encouraged, and every voice is heard. Employees are not just seen as cogs in the machine but as invaluable contributors to a noble mission. This nurturing atmosphere, combined with the tangible impact of their work, creates a fulfilling professional experience. At TBC Conversions, changing the world for the better is a team effort, and being a part of that team is a unique and rewarding journey.
Our benefits
At TBC Conversions, the company's commitment to its workforce extends well beyond offering a vibrant and conducive work environment. While it's undoubtedly a fantastic place to work, what truly sets it apart are the myriad benefits that employees enjoy. These perks not only highlight the company's dedication to the well-being and professional growth of its team but also reflect its understanding of a holistic work-life balance. TBC Conversions goes the extra mile to ensure its team feels valued, motivated, and empowered. It's more than just employment; it's a journey of growth, camaraderie, and mutual respect.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Competitive salary
Life insurance
Long service recognition
Wellbeing Scheme
Work With Charities
Social Opportunities
Powered by
