Senior Duty Manager
Senior Duty Manager
The Hotel:
Aspect Hotel Dublin Park West is situated within the award-winning Park West Business Campus, near the city and all the major road networks. Access to and from the hotel is effortless and well located within just four miles West of Dublin City Centre. Access to the city is made easy by the local commuter train which takes just 8 minutes and there is also a regular bus service from outside the hotel. It’s the ideal spot for people travelling for business or leisure, offering 141 guest bedrooms and serviced apartments as well as excellent conference facilities. We offer warm and friendly service to all our guests and strive to create a work environment of trust, professionalism, collaboration and camaraderie.
The Role
We are recruiting for an enthusiastic and experienced Duty Manager to join our dedicated team in a full-time position. Reporting to the General Manager and the Deputy General Manager, the Duty Manager will have primary responsibility for managing the hotel’s food and beverage operations, including the restaurant, bar, breakfast service, and meeting rooms. This will be a hands-on role, with a strong focus on service standards, team performance, and the smooth running of these areas, alongside overseeing and supporting all other hotel departments.
The successful candidate will demonstrate strong food and beverage management experience, excellent leadership skills, a positive attitude and a flexible approach to work. Excellent communication and organisational skills are essential, along with a genuine passion for customer service and team development.
The ideal candidate will be fully flexible and available to work both weekdays and weekends. At least two years’ previous experience in a similar management role within the hospitality industry, with substantial responsibility for food and beverage operations, is essential.
If you’re ready to be part of a vibrant team and take a leading role in delivering excellent food and beverage service and memorable guest experiences, we’d love to hear from you.
What’s involved in the role:
Take day-to-day responsibility for all food and beverage operations, ensuring each outlet is organised, appropriately staffed and consistently delivering the required service and product standards.
Manage meeting room operations, ensuring room layouts, presentation, equipment and food and beverage requirements are prepared and delivered in line with client expectations.
Oversee the wider daily operations of the hotel, providing direction and support to all departments and assisting when necessary.
Lead and support the food and beverage team, setting clear expectations, monitoring performance, and ensuring adherence to hotel policies and procedures.
Coordinate closely with the kitchen and other departments to ensure efficient service, clear communication, and timely delivery of guest requirements.
Identify training needs, deliver and document training, and support staff development, with particular emphasis on food and beverage service.
Anticipate guest needs, proactively manage expectations, and ensure prompt resolution of guest issues.
Promote employee morale, teamwork and a sense of pride and responsibility within each area of work.
Monitor billing, payments, and cash handling, ensuring accurate transactions and appropriate controls across food and beverage outlets.
Monitor stock, minimise waste and ensure cleanliness, presentation and food safety standards are consistently maintained.
About this role
A person who may be suited to this role will:
Have a minimum of two years’ management experience within the hotel or hospitality industry, with proven experience managing food and beverage operations.
Demonstrate a hands-on approach to leading restaurant, bar and breakfast service, with experience coordinating meeting room service and requirements.
Possess excellent customer care and service skills.
Have a positive, professional, and approachable manner.
Take a practical, solutions-focused approach to problem-solving.
Have excellent communication and customer service skills. The ability to use business English verbally and through email correspondence is essential.
Have a sound knowledge of wider hotel operations, including front-of-house, back-of-house, housekeeping, and reservations.
Demonstrate excellent leadership, organisational and interpersonal skills, with the ability to manage competing priorities during busy service periods.
Be proficient in hotel management and point-of-sale systems such as Opera and Symphony.
Why work with us?
We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a wedding/function hotel so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those service as part of PREM Group.
