Conference , Banqueting & Restaurant Manager Osprey Hotel
Conference , Banqueting & Restaurant Manager Osprey Hotel
Join the dynamic team at the Osprey Hotel, Naas, a distinguished property within the PREM Group, as our next Conference, Banqueting & Restaurant Manager. This is a pivotal, hands-on leadership opportunity where you will spearhead the delivery of exceptional experiences across our vibrant restaurant, state-of-the-art conference facilities, and elegant wedding venue.
Reporting directly to the Operations Manager, you will wield significant autonomy to drive operational excellence, elevate guest satisfaction, and cultivate a high-performing team of up to 35 dedicated colleagues. Your expertise will span the full spectrum of hospitality management, from orchestrating seamless daily restaurant services to meticulously coordinating large-scale corporate events, sophisticated gala dinners, and unforgettable weddings.
This is an outstanding opportunity for an ambitious hospitality professional to make a tangible impact within a progressive and supportive hotel group. If you thrive in a fast-paced environment and possess a genuine passion for crafting seamless, memorable guest journeys, we invite you to apply. You will be instrumental in maximising revenue opportunities and consistently upholding the highest standards of service and presentation across all areas of our esteemed hotel.
About this role
Step into a role where no two days are the same. As our Conference, Banqueting & Restaurant Manager, you'll orchestrate a wide array of events and services. One day you might be leading the team through a busy restaurant lunch service, the next you'll be coordinating the fine details of a large-scale wedding or corporate conference. Your day-to-day will involve everything from strategic planning of staff rotas and resources to hands-on leadership on the floor, ensuring every guest interaction is flawless.
This position offers significant scope for growth, allowing you to develop your leadership skills by coaching and mentoring team leaders. You'll have the autonomy to implement new initiatives, manage departmental budgets, and directly influence revenue and guest satisfaction. It's a chance to build your career and make a tangible impact within a supportive and forward-thinking hotel environment.
Operational Management
Manage the day-to-day operations of the restaurant, conference, and banqueting departments, ensuring exceptional service standards across all areas.
Oversee the planning, coordination, and execution of weddings, conferences, corporate events, banquets, and private functions, ensuring every event is delivered to the highest standard.
Work closely with the Sales, Events, Kitchen, and Operations teams to ensure seamless communication and event delivery from enquiry through to completion.
Lead all food and beverage service operations within the restaurant and conference and banqueting facilities.
Ensure efficient staffing, rotas, and resource planning to meet the varying demands of restaurant trade and scheduled events.
Monitor guest satisfaction, service quality, and operational performance, implementing improvements where required.
Conduct pre-event briefings and post-event reviews to ensure continuous improvement and client satisfaction.
Maintain exceptional standards of presentation, cleanliness, and safety throughout all restaurant, conference, and event spaces.
Support wider hotel operations and cover Duty Manager shifts as required.
Conference & Banqueting Management
Take overall responsibility for the successful delivery of weddings, conferences, exhibitions, corporate meetings, gala dinners, charity events, and social functions.
Liaise with event organisers, wedding couples, conference clients, and key stakeholders to ensure expectations are understood and exceeded.
Coordinate room set-ups, event logistics, food and beverage service requirements, and staffing plans for all functions.
Ensure conference and banqueting facilities are presented to the highest standards and fully prepared prior to each event.
Manage client feedback and resolve any issues promptly and professionally to ensure a positive guest experience.
Team Leadership
Lead, inspire, train, and develop a team of up to 35 restaurant, conference and banqueting colleagues.
Conduct regular team meetings, briefings, and training sessions to ensure service excellence and operational consistency.
Drive a culture of teamwork, accountability, professionalism, and outstanding guest service.
Support recruitment, onboarding, performance management, succession planning, and employee engagement initiatives.
Coach and mentor supervisors and team leaders to build internal talent and strengthen departmental performance.
Ensure effective communication between restaurant, banqueting, kitchen, and hotel departments.
Financial Management
Manage departmental budgets.
Monitor sales performance and implement initiatives to maximise revenue opportunities across the restaurant lunch , dinner and coffee dock , and beverage function business.
Conduct regular stock takes and investigate variances.
Ensure accurate cash handling procedures and compliance with hotel policies.
Guest Experience
Deliver exceptional customer service and ensure all guest feedback is addressed promptly and professionally
Build positive relationships with guests, clients, and function organisers.
Actively drive service excellence and a culture of hospitality throughout the team.
What you will need
Required criteria
- Proven experience in managing restaurant, conference, and banqueting operations.
- Strong leadership skills with experience in managing and developing a sizeable team (e.g., up to 35 colleagues).
- Demonstrable experience in food and beverage service operations management.
- Experience working closely with Sales, Events, and Kitchen teams to ensure seamless event delivery.
- Ability to manage departmental budgets and maximise revenue opportunities.
Desired criteria
- Experience covering Duty Manager shifts within a hotel environment.
- Experience working within a progressive and supportive hotel group.
- Proven ability to monitor and improve guest satisfaction and service quality through feedback and continuous improvement.
- Experience with recruitment, onboarding, and performance management processes.
Skills needed for this job opportunity
Budget Control
Customer Service
Leading Teams
Operations Management
Performance Management
Revenue Management
Team Management
Hospitality
Banqueting Skills
Coaching and Mentoring
Developing People
Recruitment and Selection
Leadership
Communication
Planning and Organising
