Service Advisor
Service Advisor
An excellent opportunity has arisen for a Service Advisor to join the Mervyn Stewart Aftersales Team in our busy dealership in Boucher . We require very personable, enthusiastic and welcoming individuals who thrive on delivering great customer service to all our customers.
This is a great opportunity to not only be part of the excellent Mervyn Stewart brand but also be part of our ever-growing business.
In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Aftersales experience.
Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About this role
Main Duties
The role will involve face to face and telephone contact with our customers, with the overall aim of providing the very best in customer service.
This is a very busy role requiring team work, excellent inter departmental and good all round communication skills, as well as behaving in a professional manner.
The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised and have good time management skills.
Upselling EVHC, Service plans etc. is also incorporated into the role so a good knowledge of these will be required.
Managing the customer database and proactively engaging with customers
Taking part in social media videos and main ownership of this
About you:
The right candidate has a:
Passion for our brand and the highest level of customer service
Previous experience in a similar role within a franchised car dealership required
Experience with One-Link, being fleet aware and Motability Accredited desirable but not essential
Full, valid UK driving licence
IT literacy as essential
Verbal and written communication skills of a high standard
Ability and willingness to expand the department social media presence
Pro-actively manage customer database
Ability to multi-task with good time-management skills important
The successful candidate can expect:
Hard work, loyalty and achievements are recognised by an excellent industry competitive salary (based on experience)
Bonus earning opportunities
Company Pension Scheme
30 days holiday inc. stats increasing with long service
Manufacturer training and development programme
Permanent, full-time employment
Health, Wellbeing and Discount Shopping Membership
Employee discounts
Long service recognition
Staff celebration events
Company awards
Company culture of recognition and inclusion
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
What you will need
Required criteria
- Excellent team player and interpersonal communication skills
- IT experience essential
- Previous experience within a Franchised Dealership in a similar position
- Ability to multi-task while keeping a positive attitude both to your work and our customers
- Full and valid UK drivers licence
- Management of the customer database and proactively engaging with customers
Desired criteria
- Relevant franchise experience an advantage
- Good organisational and time management skills
- Experience with One-Link, being fleet aware and Motability Accredited
- Ability and willingness to expand the department social media presence
Skills needed for this job opportunity
Customer Service
Establishing Rapport With Clients
Telephone handling
Time Management/Organisational skills
Upselling
Exceeding Customer Expectations
Communication
Keeping People Informed
Teamworking
