Area Support Manager
Area Support Manager
In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care.
An exciting and unique opportunity has arisen for 2x Area Support Managers for the North & South to join our national business. We are looking for someone who:
• Has relevant Area Support experience
• Great people management skills in process implementation and training. Should be approachable, proactive and confident.
• Good verbal and written communication skills
• Ability to motivate, organise and plan.
• Can work on their own initiative, with the ability to problem solve and manage time effectively.
• Has a strong desire to drive business improvement.
• Has a good understanding of the business operations and the ability to promote change.
• Computer literate (Word, Excel, Outlook)
• Flexible, the ability to work outside normal office hours and travel throughout the UK.
• A valid full driving licence
About this role
The Area Support Manager (ASM) is responsible for the supporting 15 centres with operational running, standards, and compliance. Working closely with the Area General Manager, the Area Support Manager ensures consistent operational excellence, supports Centre Principals with day-to-day issues, and drive adherence to policies, procedures, and brand expectations.
The Area Support Manager will support and coordinate any new centre development plans.
General Responsibilities
Compliance
· Consistently raise awareness of health and safety and contribute to the management of safe working practices. Ensure First aid and Fire marshal compliance.
· Be an ambassador of IN ‘n’ OUT Autocentres Ltd adhering to and where necessary explaining all relevant policies and procedures to new employees and ensuring all existing colleagues maintain standards set.
· Ensure centres follow company processes, operational standards, and service delivery requirements.
· Maintain full compliance with automotive industry standards and legal requirements.
· Ensure regular site audits are conducted to ensure compliance with relevant areas of the business and follow up on audit actions and ensure support is provided to centres in achieving corrective measures.
· Ensure vehicle and equipment compliance, maintenance schedules, and safety procedures are up to date.
· Ensure centres adhere to HR and company policies.
Operational
· Ensure the necessary internal training for all employees in every job function, ensuring total quality management is achieved. Where necessary train Centre Principals via Centre Training and Development Manager.
· Ensure that employees do not work on any product, or service that they have not been assessed as competent in or trained to carry out.
· Manage, develop and support Centre Principals with the introduction of new products and services (e.g. Car Care packages).
· Protect internal and external centre presentation, ensuring overall cleanliness and colleague brand representation (uniform).
· Support Centre Managers with day-to-day operational challenges to maintain smooth running of centres.
· Ensure centres consistently deliver brand standards and a market-leading customer experience.
· Support succession planning, recruitment, and retention activities.
· Identify operational issues early and escalate or resolve as appropriate.
· Support centres in resolving customer escalations when needed.
· Assist HR, where required, with any necessary investigatory meetings/disciplinary hearings.
· The identification, reporting and management through to closure of facility actions, namely general property issues and ensuring they adhere to requirements.
Skills & Experience
· Strong operational background in automotive, mechanical, or technical service environments.
· Strong commercial skills with a track record of developing teams and improving performance.
· Excellent communication, leadership, and decision-making skills.
· Excellent knowledge of compliance, Health & Safety, and industry standards.
· Ability to influence, coach, and support teams without direct line authority.
· Practical problem-solver with strong organisational skills and attention to detail.
General
· Act as either a Centre Principal, or Assistant Manager in Centre’s when required.
· Assist with recommending and the sourcing of necessary training for employee development and business needs. Including ATA & MOT courses.
· Carry out regular review / appraisal meetings with Centre Managers.
· Support and motivate Centre Principals and Centre Training and Development Manager.
· Champion a high-performance culture focused on customer service, productivity, and quality.
· Demonstrate flexibility with working hours (including working on Saturdays) and be willing to work at multiple locations, and overnight stays were required.
· Maintain a professional appearance, wearing smart business attire.
· Carry out any other necessary administrative or ad hoc requirements to support smooth running of the business.
· Undertake any other reasonable duties as requested by your line manager to meet business needs.
