This job expired on 20th February 2026
Head of Global Government Healthcare
Head of Global Government Healthcare
Healix International | Esher | Full‑time (35 hours, 5 days incl. on‑call)
Make a real impact on people’s lives—wherever they are in the world.
At Healix, we safeguard people’s health and wellbeing across the globe. From supporting individuals facing medical emergencies overseas, to guiding people through complex healthcare situations at home, our mission is simple: to help people when they need it most. Our clients include governments, NGOs, leading broadcasters, major corporations and global insurers.
We are now looking for an inspiring and strategic Head of Department to lead one of our key client‑facing operations, delivering exceptional remote medical assistance services to UK Government employees and their dependants abroad. This is a high‑profile leadership role, ideal for someone who thrives in a dynamic environment, brings strong clinical expertise, and is passionate about service excellence on a global scale.
About You
You’ll be a proactive, innovative, and forward‑thinking leader with:
Experience
Ideally you will have a current NMC Pin and significant experience at Band 7 or above.
Strong clinical background (minimum 10 years), ideally with overseas or international healthcare exposure.
A track record of leading multidisciplinary teams and managing complex service operations.
Experience managing contracts, budgets, KPIs, SLAs, and client relationships.
Skills & Strengths
Strategic mindset with strong analytical and problem‑solving skills.
Excellent communication and stakeholder management capabilities.
Confidence in driving operational excellence, innovation, and continuous improvement.
Financial acumen and experience overseeing budgets.
A postgraduate qualification in a healthcare‑related field is desirable.
What We Offer
The chance to lead a meaningful, impactful service supporting people around the world.
Scope to innovate and shape the future of a high‑visibility client operation.
A collaborative and supportive environment where clinical expertise and operational leadership truly matter.
Compliance & Professional Standards
As part of a regulated business, you will uphold FCA requirements, internal policies, data protection standards and ISO27001 compliance, with ongoing CPD and training provided.
Ready to Lead with Purpose?
If you’re motivated by impactful work, inspired by global healthcare challenges, and skilled at bringing out the best in people and services—we'd love to hear from you.
About the role
The Role
As Head of Department, you will:
Lead & Inspire
Build, motivate, and develop a high‑performing multidisciplinary team focused on operational excellence and client‑centric service delivery.
Shape and communicate the strategic direction of the department in line with business goals and client objectives.
Drive Clinical & Operational Excellence
Apply your clinical expertise to ensure best practice in patient care and contract delivery.
Stay ahead of global healthcare trends, risks, and regulatory requirements.
Lead compliance with SLAs, KPIs, and all relevant healthcare standards.
Strengthen Client Partnerships
Act as a trusted partner and primary contact for key stakeholders, including the PAGS.
Identify opportunities to bring added value, innovation, and service improvement.
Manage Resources & Develop Talent
Oversee workforce planning, budget management, talent acquisition, and professional development.
Ensure the department has the right capabilities to meet evolving client and operational needs.
Ensure Continuous Improvement
Challenge processes, drive efficiency, and enhance service quality.
Anticipate risks and lead effective solutions to maintain seamless client delivery.
What you will need
Required criteria
- Extensive Substantial leadership experience , preferably in healthcare, medical assistance, or a related industry, managing and leading multidisciplinary teams
- Strong client relationship management experience
- Expertise in driving process improvements and optimising service delivery.
Desired criteria
- A valid NMC pin, band 7 is preferred but not strictly essential.
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Free work laptop
Referral bonus
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Progression opportunities
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