Head of Intermediary Partnerships
As the Head of Intermediary Partnerships, you will lead the relationships for our Premier Partners within the broker framework. Your primary responsibility is to strengthen our partnerships, drive portfolio growth and client retention, and position Healix as their trusted health provider of choice. This role requires close collaboration with intermediaries and internal teams to identify opportunities, educate consultants on our solutions, and support new business. You will lead regular review meetings and maintain a proactive approach to relationship management and business development. As part of the broker framework leadership you will need to prepare and present regular management information to the Commercial Director as well as departmental heads
Person specification
· Proven experience in intermediary management within the healthcare sector.
· Strong interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
· Experience and training within Strategic Account Planning (such as Miller Heiman or similar)
· Commercially minded with a track record of driving portfolio growth and client retention.
· Skilled in delivering presentations, training, and education to external partners.
· Highly organised, with the ability to manage multiple priorities and maintain attention to detail.
· Proficient in using Salesforce to track performance and present ongoing Management Information.
About the role
Responsibilities
Intermediary Relationship Management:
· Serve as the primary point of contact for Premier Partners within the broker framework.
· Build and maintain strong, collaborative relationships with intermediaries to ensure alignment and trust.
· Conduct regular review meetings with intermediaries to discuss performance, address concerns, and identify opportunities for growth.
Portfolio Growth & Retention:
· Work closely with intermediaries to drive portfolio growth by identifying and pursuing new business opportunities.
· Develop and execute strategies with the account management team to ensure high retention rates of existing clients.
· Monitor broker performance, providing insights and support to achieve shared goals.
Intermediary Education & Engagement:
· Educate intermediaries on Healix’s solutions, ensuring they have a clear understanding of our value proposition.
· Support the development of tailored materials and training sessions to support intermediaries in promoting our services.
Collaboration with Internal Teams:
Work closely with internal teams, including sales, marketing, and client management, to align efforts and deliver seamless intermediary support.
Collaborate with the sales team to identify and win new business opportunities.
Provide feedback to internal teams on broker and market needs to influence product development and service delivery.
Market Positioning:
· Raise the profile of Healix within the intermediary community, positioning Healix as their trusted health provider.
· Represent Healix at intermediary and industry events, strengthening market visibility and relationships.
Metrics and Reporting:
· Build and maintain a portfolio overview of each Premier Partner to include metrics such as (not limited to); portfolio size, market share, competitor splits, growth vision and new business activity.
· Track and report on intermediary engagement, portfolio growth, and retention metrics.
· Monitor the effectiveness of intermediary education and engagement initiatives.
· Regularly update Healix senior leadership on progress, challenges, and opportunities.
Key Metrics & Monitoring:
· Broker Engagement: Arrange and host agreed number of review meetings and intermediary training sessions.
· Account Plans: Initiate and maintain account plans for all premier partners
· Portfolio Growth: Working with the sales and account management teams achieve agreed increases in the size and value of intermediary-managed portfolios.
· Retention Rates: Maintain agreed client retention rates across Premier Partners.
· New Business: Value of new business opportunities identified and converted.
· Intermediary Feedback: Introduce and maintain intermediary feedback across agreed areas. Focus and growth (RAG) to be agreed by partner with the Commercial Director annually.
What you will need
Required criteria
- Proven experience in intermediary management within the healthcare sector
- Experience and training within Strategic Account Planning (such as Miller Heiman or similar)
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Free work laptop
Referral bonus
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
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