Food and Beverage Host - Grand Central Hotel
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Food and Beverage Team for the exclusive Grand Central Hotel.
Under the leadership of our General Manager, Jake McHugh , you will have the opportunity to develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Typical shift patterns include 12pm to 8pm, 2pm to 10pm and 6pm to 1am.
The salary for this full time position is £21,294.00 per annum.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To receive and seat guests upon arrival in the Restaurant/Lounge ensuring the Hastings service standards are maintained and an excellent guest experience is provided.
To meet, greet and seat guests and provide them with the menu and wine list.
To serve pre-dinner drinks and canapés.
Offer menu recommendations upon request and upsell additional products when appropriate.
To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.
To ensure you assist guests with any reasonable request for hotel services.
To ensure all guest enquires are handled efficiently and effectively.
To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
To ensure that complaints and difficulties are dealt with courteously and in an efficient manner reporting them to the Supervisor/Manager on duty.
To assist restaurant staff in the clearing and set-up of restaurant/lounge tables.
To ensure guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
To work effectively with colleagues to a ensure harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of stock areas at all times, immediately reporting any breaches.
To comply with all health, safety, hygiene and licensing policies and procedures.
Any other duties as required by Management.
About You
We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.
What you will need
Required criteria
- Educated to GCSE Standard or the equivalent including English and Maths.
- A right to work within the United Kingdom
- Work well under pressure and be a team player
- Must have excellent attention to detail
- Smart well groomed appearance is essential
- Good communication and basic numeracy skills
Desired criteria
- Previous hospitality experience
Professional skills you’ll need for this job opportunity
Customer Service
Bar Skills
Bar Service
Supervisory Skills
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
Vacation, Paid time off
Retirement plan and/or pension
Employee development programs
Employee discounts
Cycle to work
Competitive salary
Event tickets
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Employee of the Month
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