Trainee Manager
Are you passionate and committed to the delivery of excellent customer service? Are you a motivated and enthusiastic individual looking to invest in your personal and professional development? Or are you an inspiring leader looking for a new opportunity to join the industry at such an exciting time?
If so, here at Hastings Hotels, Northern Ireland’s leading hotel group, we have an amazing opportunity for you to apply for our Trainee Manager Programme.
The two-year development programme rewards drive and determination, which involves professional hands-on experience combined with on-the-job cross-training and development in functional areas across our hotels throughout the Group. In return you will receive a customised career path geared towards your long-term career goals, an effective performance review after each rotation and a personal development plan which will equip you with the knowledge and experience required to transform you into a Hastings future manager.
Your development would be continuously supported via the bespoke Manager Ambassadors Programme (MAP) which has been designed specifically for Hastings and is delivered in association with Ulster University. This is a module based programme which is delivered from January to September, and which upon successful completion, would see you graduating with a Diploma from the University. During your programme you will be allocated a Mentor – who will coach and support you throughout.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.
The salary for this full-time position starts at £22,500 per annum.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. You will also be included in our bonus incentive scheme. To find out more about our benefits click here
About the role
An opportunity to work in all aspects of hospitality by completing rotations in our Food & Beverage departments, Spa, Housekeeping, Front Office and General Operations across our properties.
Continuous guidance under the leadership, coaching and mentoring of the experienced senior management team at each property.
To offer a professional hands-on approach, with particular emphasis on customer service in each of your training placements.
Take responsibility for developing your knowledge and skills in each programme placement.
Ensure the Hastings standards of service are understood and always delivered.
Support and motivate team members to enable them to provide exceptional customer service.
Support operational managers achieve departmental objectives.
To be fully conversant with our culture, working practices and product knowledge.
Successful completion would then see you equipped with key skills to transfer permanently to one of our six hotels and competently perform in a management position with the ability to manage and mentor other team members.
What you will need
Required criteria
- Must have a profesional appearance
- Must have the right to work in the uk
- Educated to GCSE standard or equivalent with grades A-C in English and Maths
- Excellent communication and good IT skills
Desired criteria
- Experience in hospitality
- Hold a third level qualification
Professional skills you’ll need for this job opportunity
Task Planning
Ability to Identify and Anticipate needs
Exceptional Customer Service Skills
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
Vacation, Paid time off
Retirement plan and/or pension
Employee development programs
Employee discounts
Cycle to work
Competitive salary
Event tickets
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Employee of the Month
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