Night Manager - Culloden Estate and Spa
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Night Manager at the exclusive Culloden Estate and Spa.
Supported by our inspiring Deputy General Manager, Aron Logan, you will provide leadership to our Night team, ensuring the smooth management of reception. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have experience working nights and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. A typical shift pattern is 11pm to 7am.
In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.
1. To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3. To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to profitable performance of the night duty function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
4.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
5. To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
6. To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
7.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
8. To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
9. To ensure you and the team assist guests with any reasonable request for hotel services
10.To ensure you and the team respond to complaints and find the appropriate solution.
11. To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.
12. To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
13. To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
14. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
15. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
16. To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.
17. To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
18. To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
19. To carry out Duty Manager duties as required.
20. Any other duties as required by Senior Management
About You
You will have previous night experience, some of which has been gained at a management level.
What you will need
Required criteria
- Excellent communication, numeracy and IT skills
- Customer care experience
- Smart well groomed appearance
- Exceptional attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths
Desired criteria
- Hold a third level qualification
- Previous hospitality management experience
Professional skills you’ll need for this job opportunity
Hospitality
Bar Service
Supervisory Skills
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
Vacation, Paid time off
Retirement plan and/or pension
Employee development programs
Employee discounts
Cycle to work
Competitive salary
Event tickets
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Employee of the Month
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