Pensions & Insurance Administrator

Reporting to the Head of Risk & Pensions, the Pensions & Insurance Administrator plays an important role in supporting the effective administration of the Group's pension schemes and insurance arrangements. The role is responsible for delivering a professional, accurate and confidential service to employees, pension scheme members and external stakeholders, ensuring that day to day activities are completed efficiently and in line with regulatory requirements.

Working closely with internal departments and external providers, the successful candidate will support member communications, maintain accurate records, coordinate insurance administration activities and contribute to ongoing process improvements and departmental projects.

Key responsibilities:

• Provide ongoing and effective administration of the Forth Ports DC Plan, ensuring all processes are completed accurately and within required timeframes

• Respond to pension scheme member queries in a professional and confidential manner, providing clear information and signposting to the appropriate provider or adviser where required

• Act as the primary point of contact with third-party DB administrators, to ensure accurate and timely information flow for members of the Forth Ports Group Pension Scheme

• Maintain accurate pensions and insurance records, ensuring data is kept up to date, securely stored and handled in line with data protection requirements

• Handle day-to-day insurance matters, including regular vehicle updates, audits and Employer’s Liability claims as they arise

• Support ad hoc projects, such as Group Life renewals and annual data uploads as well as contributing to process improvements within the department

• Maintain and update procedure notes, process documents and standard communications to support consistent pensions and insurance administration

What we're looking for:

We're looking for an organised and detail-oriented administrator with experience in pensions, insurance or a similar regulated environment. You'll be comfortable managing a varied workload, handling confidential information with discretion and building positive relationships with colleagues, scheme members and external providers.

This is a part-time opportunity and would suit someone looking for flexibility while remaining actively involved in a professional and rewarding role. We're looking for someone who can work their hours across the week to provide consistent support to the department and its stakeholders.

Skills & Qualifications:

• Demonstrated pensions and insurance administration experience, ideally with a relevant recognised professional qualification

• Excellent numeracy and IT skills, including proficient Excel skills and a good working knowledge of Microsoft Office

• Ability to manage multiple priorities and workloads effectively, both independently and as part of a team, ensuring deadlines are consistently met

• High level of accuracy in record keeping, data entry and compliance with regulatory requirements

• Excellent interpersonal and communication skills, with the ability to engage with colleagues, trustees, external providers and scheme members

• Full Driving Licence, valid in the UK

• Full UK Working Rights

What Forth Ports can offer you

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary

• Discretionary bonus

• Generous annual leave entitlement

• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary

• In‑house Occupational Health — Provides professional workplace health advice, support, and guidance for employees across all sites

• Employee Assistance Programme (EAP) — Delivered through Health Assured, offering 24/7, 365‑day confidential wellbeing support via the Wisdom app or telephone access, covering mental health, financial advice, legal guidance, and emotional wellbeing

• Physiotherapy Support — Access to physiotherapy sessions through three external providers in Scotland, plus an onsite physiotherapist once per week in Tilbury

• An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees

• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms

• Cycle to Work scheme to support affordable, sustainable commuting

• On-site free parking available for all employees

• Attractive family-friendly policies, including enhanced maternity cover

• Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays 

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

As a signatory to the Armed Forces Covenant, we are committed to ensuring that members of the Armed Forces community are treated fairly and are not disadvantaged in their civilian careers because of their service.

We welcome applications from veterans, reservists, cadet force adult volunteers, and military spouses/partners, and we actively support flexible and inclusive recruitment practices.

How to Apply:

Please submit your CV and a cover letter when submitting your application via the ‘Apply Now’ link.