Cargo Clerical Administrator
Job Title: Cargo Clerical Administrator
Location: Port of Tilbury
Hours: Monday to Friday Shift Pattern 6am – 2pm / 2pm to 10pm
Compensation: £28,141 per annum
Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.
About the role
This role is responsible for the efficient receipt, control and dispatch of cargo for customers operating from 47 Berth. You will ensure all cargo movements are accurately recorded and traceable through the terminal’s stock control systems, including IPOS and TRAX, supporting smooth day-to-day terminal operations and high levels of customer service.
Key Responsibilities
Act as a professional point of contact for external customers, delivering a high-quality service and supporting contractual requirements.
Use terminal systems including IPOS and TRAX to manage paper products and third-party traffic, including Transfennica Shipping Line cargo and RDF (baled waste) via SCA.
Check customs clearance using Destin8 and ensure records are accurately updated in IPOS to enable timely cargo release and delivery.
Maintain accurate office administration, documentation and filing in line with company procedures and compliance requirements.
Liaise daily with drivers and operational teams to support efficient cargo handling and terminal operations.
Review and verify release and clearance documentation to ensure accuracy and provide reliable operational support.
Complete tasks within agreed timescales to meet customer service levels and operational deadlines.
Monitor and manage daily shunt sheets to support effective planning and cargo movement.
What we’re looking for
We are looking for a reliable, organised and customer-focused individual who thrives in a fast-paced operational environment. You will have strong attention to detail, be confident using multiple systems, and communicate effectively with a wide range of people including customers, drivers and operational teams. A proactive approach, the ability to prioritise workloads, and a commitment to accuracy and service excellence are essential for success in this role.
Qualifications & Skills
Essential
Strong customer service skills, with the ability to handle and resolve enquiries professionally.
High levels of accuracy and efficiency when working with customer and cargo management systems.
Good understanding of shipping and cargo documentation.
Full right to work in the UK.
Full driving licence, valid in the UK
Desirable
Experience using IPOS (or equivalent) for handling paper products and third-party cargo.
Experience using TRAX for third-party cargo handling.
Competent in using Destin8 for customs clearance processes.
What Forth Ports can offer you:
At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy
A competitive salary
Group bonus
Generous annual leave entitlement of 34 days including bank holidays
Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing
Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family
On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs
An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
Cycle to Work scheme to support affordable, sustainable commuting
On-site free parking available for all employees
Attractive family-friendly policies, including enhanced maternity cover
Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
How to Apply
If you are an experienced Administrator and looking to continue your career as part of a forward-thinking and supportive team, we would love to hear from you. Please submit your CV and a cover letter when submitting your application via the ‘Apply Now’ link.
What you will need
Required criteria
- Strong customer service skills, with the ability to handle and resolve enquiries professionally.
- High levels of accuracy and efficiency when working with customer and cargo management systems.
- Good understanding of shipping and cargo documentation.
- Full right to work in the UK.
- Full driving licence, valid in the UK
Forth Ports Group
Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies. The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries. Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.
Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day. The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.
Our benefits
We are committed to creating a positive working culture for all employees, as well as a good work-life balance. Here are just some of the benefits of working for Forth Ports.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee discounts
Gym membership or wellness programs
Cycle to work
Competitive salary
Employee Assistance Scheme
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