Cargo Clerical Administrator
Join us at Forth Ports, an esteemed Port Authority that has risen to become the UK's third-largest Port Operator Group. We're not just a port operator; we're a dynamic, multimodal ports owner and operator, offering a vast array of port-related services to facilitate connections between the UK, Europe, and beyond.
Our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042 underscores our commitment to sustainability. Moreover, our substantial investments in infrastructure, port services, and towage highlight our dedication to supporting the expansion of the UK's renewable energy sector, particularly offshore wind. This is a pivotal moment to join our team as we embark on this transformative journey towards a greener future.
UK Paper Hub 47 Berth provides a distribution warehouse facility for a number of paper suppliers. The site is 35 acres with the capacity to discharge, store and distribute 700,000 tonnes of cargo per annum as part of a 24 hour operation.
We have a new opportunity for an experienced Cargo Clerical Administrator to join our team at the Port of Tilbury where your will be responsible to receive, control and dispatch cargo to customers who utilise 47 Berth. You will also ensure cargoes are traced correctly through the terminal’s stock control systems including IPOS and Trax, and confirm all cargoes are customs cleared on the Destin8 system in line with HMRC customs regulations.
Shifts are on a weekly rotation:
6am-2pm
2pm-10pm
About the role
Your key responsibilities will include:
Professionally communicate with external customers to provide a satisfactory service to the customer and maintain contractual arrangements
Utilise computer systems including Trax, IPOS and Destin8 for the handling of paper products and 3rd party traffic via Transfennica Shipping Line
Maintain correct procedure for office administration and filing functions to meet company requirements
Communicate with drivers and operatives on a daily basis to ensure the efficient operational function
Recognise correct information upon receiving release/clearance notifications through Destin8 in order to provide accurate support to operational functions
Complete tasks within required timescales in order to meet the service level expected by the customer
Resolve any problems regarding customer queries
Monitoring of daily shunt sheet
Damage assessment of import/export for 3rd party cargo
Liaising with terminal supervision to prioritise operational workload and customer deadlines
Adjust and amend stock to meet customer delivery deadlines whilst liaising directly with the customer during out of hours
What are we looking for?
Use of IPOS, Trax and Destin8 systems for handling paper
Use of IPOS for handling 3rd party cargo
Good telephone and email manner
Be familiar with customer system, to have speed and accuracy
Understanding of shipping documents
Degree of flexibility to meet occasional and unexpected changes
Able to work unsociable and additional hours when required necessity
What can we offer you?
Here at Forth Ports our people are genuinely important to us, and creating a flexible, open and supportive working culture is something we are very proud of. In addition we offer:
Competitive salary with regular salary reviews
Generous annual leave entitlement
Defined pension scheme and life assurance
Health promotion events and other employee wellbeing initiatives
Employee Assistance Programme (EAP) for employees and their family
Cycle to work scheme
Attractive Family Friendly Policies
On site free parking
Employee discount platform offering discounts on UK wide restaurants, car rentals and holidays
GymFlex health club memberships
Apply now
Forth Ports Group
Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies. The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries. Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long term agreements with many customers that we have today.
Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day. The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.
Our benefits
We are committed to creating a positive working culture for all employees, as well as a good work-life balance. Here are just some of the benefits of working for Forth Ports.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Employee discounts
Gym membership or wellness programs
Cycle to work
Competitive salary
Employee Assistance Scheme
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