Stores Operative
Stores Operative
We’re looking for a proactive and customer-focused Stores Operative to join our busy Jaguar Land Rover team.
This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.
We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
About this role
What You’ll Be Doing:
Assisting customers via phone, email and in person with parts enquiries and orders.
Advising customers on the correct parts for their vehicle based on technical knowledge.
Providing quotes and discussing availability, pricing and delivery timelines.
Processing payments and updating customers throughout the order journey.
Managing stock levels, processing returns and keeping the stock system up to date.
Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We’re Looking For:
Excellent communication and interpersonal skills.
Strong organisation and attention to detail.
Confident IT user with the ability to learn new systems.
A good technical understanding of vehicles and vehicle parts.
A team player with a strong work ethic and a customer-first approach.
Previous experience in a similar role is beneficial, but full training will be provided.
What We Offer
· Market-leading salary plus performance-related bonus
· 30 days annual leave
· Pension provision
· Life insurance cover
· Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
· Cycle to Work Scheme
· Long Service Awards
· Enhanced maternity & paternity leave
· Job security, work-life balance, and clear career progression opportunities
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
What you will need
Required criteria
- Confident IT user with the ability to learn new systems
- Strong organisation and attention to detail
- Excellent communication and interpersonal skills
Desired criteria
- Previous experience in a similar role is beneficial, but full training will be provided
Skills needed for this job opportunity
Managing Upsell Activities
Rapport Building
Client Relationship Management
Time Management/Organisational skills
Teamwork
