Service Technician
Service Technician
Service Technician
At Donnelly Group, we are looking for talented individuals who share our passion for our brands and commitment to delivering an outstanding customer experience. Every member of our team plays a vital role in putting the customer first, making this an excellent opportunity to develop your career.
Key Responsibilities:
Recondition and prepare vehicles to the highest mechanical standards.
Carry out routine servicing and maintenance work.
Replace brakes, timing belts, and other vehicle components as required.
Diagnose faults using the latest diagnostic equipment and technology.
Complete repairs efficiently and to manufacturer standards.
Accurately record all service, repair, and maintenance work.
Perform warranty-related inspections, maintenance, and repairs.
Ensure all work is completed safely, economically, and within agreed timescales.
Maintain a clean, organised, and safe working environment.
Deliver a "right first time" approach to all servicing and repair activities.
Work collaboratively with colleagues to ensure excellent customer satisfaction.
What We're Looking For:
Strong mechanical knowledge and technical skills.
Experience servicing and repairing vehicles.
Ability to diagnose and resolve faults effectively.
Attention to detail and commitment to quality workmanship.
A positive attitude and customer-focused approach.
Ability to work independently and as part of a team.
About this role
Who do we need?
Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC);
It is essential that the person has at least 2 years’ experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
Prior use of diagnostic equipment such as snap on or launch however full training will be provided
A full driving licence is essential
An industry leading remuneration package includes:
Industry leading salary and bonus scheme
Contributory Pension/Life Assurance Scheme
Training available to ensure continued career progression
Performance related bonus
Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
30 days annual leave
Cycle to work scheme
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This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer
What you will need
Required criteria
- Completion of Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications and/or equivalent time served experience
- Your commitment to achieve a manufacturer’s recognised qualification within an agreed timeframe
- A full UK Driving Licence
- Great communication skills with the ability to liaise with colleagues
- A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
- A mindset that prioritises health and safety matters
Skills needed for this job opportunity
Customer Service
Effective Listening
Technical Skills
Exceeding Customer Expectations
Mechanical Vehicular Repairs
