This job expired on 23rd January 2026
Warranty Administrator - Volkswagen Group
About The Role
There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen & Škoda showrooms now open in Ballymena, we can offer excellent facilities, industry‑leading pay, and full training to support your continued development.
As a Volkswagen Group Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with Volkswagen Group policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure maximum reimbursement while maintaining compliance with all warranty standards.
About the role
Key Responsibilities
· Process and submit warranty claims accurately and on time using Volkswagen systems.
· Review repair orders for completeness, accuracy, and policy compliance.
· Track claim statuses, follow up on pending claims, and resolve rejections or denials.
· Stay current with Volkswagen warranty policies, technical bulletins, and recall campaigns.
· Work closely with technicians and service advisors to ensure proper documentation and diagnostics.
· Prepare and maintain records for warranty audits and compliance reviews.
· Communicate with Volkswagen warranty representatives to resolve claim and policy issues.
· Assist with goodwill requests and warranty-related technical queries.
· Maintain organised records of all warranty submissions and correspondence.
· Provide training or guidance to service staff on warranty procedures as required.
Candidate Requirements
Experience in warranty administration (Volkswagen or VAG brands preferred).
Familiarity with VW systems desirable.
Strong attention to detail and accuracy.
Excellent organisational and communication skills.
Proficiency in Microsoft Office.
Ability to work independently and under pressure.
What We Offer
Competitive salary plus performance bonus.
Manufacturer training and career progression.
30 days annual leave.
Pension, life insurance, and healthcare benefits.
Cycle to Work Scheme and long service awards.
Enhanced maternity & paternity leave.
Job security and clear progression opportunities.
Additional Information
This is not an exhaustive list of duties. The post holder may be required to undertake other reasonable tasks as directed. Donnelly Group reserves the right to expand shortlisting criteria.
Equal Opportunities
Donnelly Group is an equal opportunities employer.
What you will need
Required criteria
- Minimum of two years in an administrative role
- Experience in a busy and demanding environment
- Good organisation and time management skills
- Excellent attention to detail and time management
- Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage
- Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage
- Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided
- Strong problem solving ability to identify and resolve issues in a professional and empathetic manner
Professional skills you’ll need for this job opportunity
Data Entry and Basic Computer Skills
Flexibility and Adaptability
Attention to detail
Working Under Pressure
Planning and Organising
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
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