Customer Service Advisor / Service Co-Ordinator

Job Duties

• Communicates with clients about vehicle problems, insurance questions, and warranty issues

• Maintains positive relationships with clients to ensure repeat and return customers

• Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available

• Answers customer questions about services, including when to expect vehicle repairs

• Displays extensive knowledge about products and services

• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

• Acts as an advocate for clients when communicating vehicle problems and needs to repair department

• Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner

• Processes customer payments

• Demonstrates extensive knowledge of service department

Please note that the above job duties are a guideline and do not aim to detail every possible task and expectation. This job description may be subject to change and periodic review.

Essential criteria:

• Excellent customer facing skills

• Excellent organisation and time management skills;

• Strong communication skills

• Sales experience

• Self motivated

• Team management

• Strong computer skills;

• A full driver’s licence as driving duties is involved.
  
  

• Desirable criteria:

• Previous Experience in Vehicle Service Department

• Excellent customer facing skills

• Previous working experience with targets and selling.
  
  

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunites employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

Please note that the closing date may end earlier dependent on application numbers.