This job expired on 7th June 2024
Trainee Customer Consultant / Trainee Sales Executive
“Left Sixth-Form, University or are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?”
Excellent communication skills – listening is as important as talking in our industry.
Curiosity – a desire to learn about our customers, our products and our new technologies.
Confidence – a personality that will welcome and engage our customers.
An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience.
Energy – to motivate yourself, enthuse others and achieve performance targets.
Why not use your engaging personality to inspire and excite customers and start an exciting career with us.
This is an exceptional opportunity for the successful applicant to develop, learn and build a career in the automotive sector. At Donnelly Group we are passionate about ensuring our customers are always put first every day, everywhere.
We can offer you:
Job security
Work life balance
Continuous development
Personal & professional growth
Support for your career aspirations
Constant learning
Working with great people in a nurturing team environment
Opportunity to progress and be a leader
A diverse and inclusive workforce
Support for employee wellbeing
Meaningful work supporting business goals
About the role
Role & Responsibilities:
You will be the main point of contact for our customers during their car buying experience, so it’s essential that you provide excellent service every time. You will be determining a customer's needs and be able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers and also with colleagues in your team.
Person Specification:
This role requires you to be professional, have a smart professional appearance and have high standards of verbal and written communication.
Essential Criteria:
A full UK driving licence
Eligibility to work in the UK
At least 2 A Levels or equivalent qualification
Previous work experience
IT skills, (MS Word, PowerPoint and Excel)
GCSE Maths and English or equivalent
Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?
Remuneration package includes:
Contributory Pension/life assurance scheme
Training and on-going development
Performance related bonus
Opportunity for career progression
Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
30 days annual leave
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer
What you will need
Required criteria
- A full UK driving licence
- Eligibility to work in the UK
- At least 2 A Levels or equivalent qualification
- Previous relevant work experience
- IT skills, (MS Word, PowerPoint and Excel)
- GCSE Maths and English
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
Professional skills you’ll need for this job opportunity
Customer Service
Establishing Rapport With Clients
Exceptional Customer Service Skills
Time Management/Organisational skills
Upselling
Exceeding Customer Expectations
Working Under Pressure
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Life insurance
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
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