Bodyshop Customer Service Advisor
Dennison Bodyshop, part of the Dennison Group, has unrivalled capabilities within Northern Ireland for commercial vehicle accident repair. We are currently seeking a Full Time Customer Service Advisor to assist in the efficient delivery of our services.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About the role
Key Duties & Responsibilities
- Assistance in the generation of quotations and preparation of documentation for customers
- Preparation and processing of job cards and invoicing
- Checking of staff clocking times to jobs and updating / correcting as necessary
- Ordering of parts required from various suppliers.
- Checking received parts deliveries in / out
- Producing a monthly stock check / report.
- Issuing PPE to Technicians
- Answering incoming telephone calls
- Daily reports and updates to customers where required.
- Daily updating of time board
- Assistance in workshop planning / booking jobs in
- Liaising with other internal departments to aid flow of information to and from the Bodyshop
What you will need
Required criteria
- Strong administration and organizational skills are essential
- Excellent level of computer literacy and previous experience of using Microsoft Office applications including Word, Excel and Outlook
- Ability to work as part of a team
- Ability to communicate effectively (verbally and written) at all levels, both internally and externally, in a professional manner (must be confident with telephone communication)
- Full and clean driving licence
- Be self-motivated, proactive and have the ability to work on own initiative
- Have the ability to prioritise effectively, be highly organised and have a thorough work ethic, producing a high level of accuracy in work output
- Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
- Be able to prioritise a busy workload
Desired criteria
- Previous experience of working within the automotive / accident repair industry would be advantageous
- Previous parts experience or knowledge/familiarity with vehicle parts would be desirable
- Previous experience of using an electronic Bodyshop management system such as EMACS would be desirable.
Professional skills you’ll need for this job opportunity
Customer Relationship Management
Customer Service
Effective Listening
Exceeding Customer Expectations
Dennison Commercials
Family-run business, Dennison Commercials has been serving the transport industry for over 50 years. As well as being one of the longest established Volvo Truck & Bus dealers in the UK and Ireland, Dennisons is also the appointed JCB dealer in Northern Ireland & Donegal for JCB construction, industrial, and access equipment.
The Dennison Group has depots based in Ballyclare, Newry, Dungannon, and Coleraine. We also have a Commercial Vehicle Bodyshop located in Ballyclare and our JCB dealership is located in Templepatrick.
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation. Why Choose Dennisons? Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests. Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking. A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment. A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers
Your Future with Dennisons At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination. We believe our staff are our most valuable asset. We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including: Generous holiday entitlement Cycle to Work Scheme Access to a pension scheme with generous employer contributions Healthcare benefits Retail discount scheme Free on-site parking at all our sites Ongoing training and development opportunities and Volvo manufacturer training A friendly work atmosphere within a real team environment Long term career prospects
Our benefits
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector. Join us, and become part of a story that values each individual's role in achieving collective success.
Health insurance
Vacation, Paid time off
Performance bonuses
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Free work laptop
Referral bonus
Open office
Competitive salary
Life insurance
Long service recognition
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