Receptionist

Receptionist – Temporary Part-Time Contract

About the Role

We are looking for a friendly, professional, and approachable Receptionist to join the team at Woodside Bay Lodge Retreat on a temporary, part-time contract.

This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about providing a welcoming and enjoyable guest experience.

As a Receptionist, you will be one of the first points of contact for our guests, helping to ensure they receive a warm welcome and a smooth experience throughout their stay. This is a varied role in a busy front-of-house environment, ideal for someone who is organised, personable, and confident managing a range of tasks.

The role is part-time and temporary, with working hours arranged around the needs of the business. Flexibility to work weekends and bank holidays will be required.

About Woodside Bay Lodge Retreat

Woodside Bay Lodge Retreat provides guests with a relaxing holiday environment, surrounded by beautiful coastal scenery and well-maintained grounds.

The reception team plays an important role in creating a positive guest experience, from welcoming guests on arrival through to assisting with enquiries and ensuring a smooth departure.

This is a great opportunity to become part of a friendly team and gain valuable experience within a busy holiday and hospitality environment.

Key Responsibilities

• Welcome guests on arrival and provide a friendly and professional check-in experience

• Handle guest enquiries in person, over the telephone, and via email

• Manage bookings, payments, and reservations using internal systems

• Provide information about the retreat, local area, facilities, and activities

• Respond to guest feedback and resolve queries or issues promptly and professionally

• Liaise with housekeeping and maintenance teams to help ensure accommodation is ready for guests

• Process guest check-outs efficiently and accurately

• Maintain a clean, tidy, and welcoming reception area

• Assist with general administrative tasks and day-to-day reception duties

• Follow company procedures, including data protection, health and safety, and customer service standards

• Support the wider team during busy periods and contribute to the smooth running of the retreat

What We're Looking For

• Previous experience in a customer service, hospitality, or reception role is desirable but not essential

• Excellent communication and interpersonal skills

• A friendly, approachable, and professional manner

• Strong organisational and multitasking abilities

• Good IT skills and confidence using computer systems

• The ability to remain calm and professional in a busy environment

• A flexible approach to working hours

• A positive attitude and willingness to support colleagues

• A genuine commitment to providing excellent customer service

Why Join Darwin Escapes?

"  Heavily discounted holidays across Darwin Escapes resorts."  Discounts when dining or using spa facilities across our resorts."  Free use of many resort facilities."  MediCash Health Plan"  Employee Assistance Programme."  Training and development opportunities."  Career progression opportunities."  Access to employee benefits and discounts."  Discounted gym memberships."  Enhanced holiday and sick pay."  Cycle to Work scheme."  The opportunity to sell annual leave.(Some benefits are subject to terms and conditions.)