Assistant Project Manager

Assistant Project Manager
We are seeking an Assistant Contract Manager to assist with the day-to-day operations in a fast-paced responsive repair environment.
You will form part of the team and be responsible for planning and scheduling various responsive repair tasks.
What we offer:
· 30 days’ annual leave
· Pension scheme
· Bereavement leave
· Death in service benefit
· Birthday day off
· Health Shield
· access to 24/7 counselling and wellbeing support
About this role
Main Duties and Responsibilities:
Assist with the coordination off all Responsive repair task orders.
Assist with providing weekly and monthly reports both internally and externally to all existing clients.
Manage resources to schedule daily/weekly task orders.
Professionally meet with clients and the supply chain, managing the communication between parties
Manage KPI’s to an acceptable standard including internal and client side
Working with your team to ensure engineers’ diaries are fully loaded daily and weekly.
Uphold Data Protection Policies
Any additional duties required
Required Qualifications
Full Knowledge of IT systems
Experience in scheduling and planning responsive tasks.
Working knowledge of HA process maps
Knowledge of client referral process
Working knowledge of 3-star contracts
Knowledge of KPI report structure
Attributes/Skills
Be capable of working on own initiative
Ability to work methodically and with attention to detail
Good communication skills
Have a good timekeeping and attendance record
Have excellent organisational skills
Demonstrate a flexible attitude towards assigned tasks
Be reliable & committed
Have ability to work to deadlines
Participate in overtime when required
Have ability to take on new skills
Have excellent numerical skills
Have a positive approach to continuous improvement processes and techniques
Health & Safety:
Adhere to all health & safety regulations and company policy at all times
Report any accidents or issues regarding health & safety appropriately
Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed
Observe & follow all manual handling practices
In addition
· As the majority of the work will be conducted in Public Sector or Housing Associations, we will require a recent Access NI certificate CTS Projects will perform an Access NI check as part of the on-boarding process. CTS Projects adheres to the Access NI Code of Practice, which is available upon request.
· Having a criminal record will not necessarily bar an individual from employment. We operate a written policy on the recruitment of ex-offenders, which is available on request and forms part of our employee handbook provided at the point of secure employment.
· We have a policy on the secure handling, use, storage and retention of disclosure information, which is available on request and is also included in our employee handbook.
· The role may also require the successful candidate to undertake work specific training on the job or externally.
No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description.
What you will need
Required criteria
- Grade C or above in English and Maths at GCSE Level (Higher and Further education desirable)
- Computer literate, particularly with knowledge of Word and Excel
- Administration qualification or demonstrable 5 years’ experience required
- Excellent demonstrable customer service
- Experience of dealing with the general public in a professional manner
- Demonstrable experience of working within a performance driven environment and to tight deadlines ensuring KPI’s are delivered
Desired criteria
- Higher and Further education qualifications
Skills needed for this job opportunity
Answering Customer Questions
Customer Service Telephony
Managing a Client Engagement
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs



