Administrator
Administrator
Are you an organised detailed driven professional who thrives in a fast-paced environment? we're looking for proactive and relaible administrator to become an essential part of new team.
In this role you will be at the heart of our operations, coordinating daily activities with our response team.
What we offer:-
training, pension scheme, 30 days annual leave, bereavement leave, Death in service benefit, Health Shield Cash Plan, access to 24/7 counselling and wellbeing support, Birthday Day off.
About this role
Must be able to demonstrate a high level of knowledge and experience in the managing programming of Engineers and sub-contractors.
Handling telephone enquiries.
Scheduling works on a daily basis via the company software system
A technical knowledge of maintenance
Uphold Data Protection Policies
General office duties
Health & Safety:
Adhere to all health & safety regulations and company policy at all times.
Report any accidents or issues regarding health & safety appropriately.
Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed.
Observe & follow all manual handling practices.
In addition,
· Having a criminal record will not necessarily bar an individual from employment. We operate a written policy on the recruitment of ex-offenders, which is available on request and forms part of our employee handbook provided at the point of secure employment.
· We have a policy on the secure handling, use, storage and retention of disclosure information, which is available on request and is also included in our employee handbook.
· The role may also require the successful candidate to undertake work specific training on the job or externally.
What you will need
Required criteria
- Grade C or above in English and Maths at GCSE Level (Higher and Further education desirable)
- Computer literate, particularly with knowledge of Word and Excel
- Administration qualification or demonstrable 5 years’ experience required
- Excellent demonstrable customer service
- Experience of dealing with the general public in a professional manner
- Demonstrable experience of working within a performance driven environment and to tight deadlines ensuring KPI’s are delivered
Desired criteria
- Higher and Further education qualifications
Skills needed for this job opportunity
Answering Customer Questions
Customer Service Telephony
Managing a Client Engagement
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
