Field Care Supervisor
As a Field Care Supervisor at Caremark Pulborough and Horsham you will play a key frontline leadership role, ensuring that high‑quality, person‑centred care is consistently delivered to customers. You will carry out care reviews, needs assessments, and risk assessments, creating tailored care plans that reflect each individual’s preferences and support requirements.
Our Field Care Supervisors spend most of their time out in the field, observing care delivery, mentoring Care Assistants, and ensuring services remain safe, compliant, and aligned with Caremark’s standards. You will also act as the go‑to support for carers, solving problems, maintaining documentation, and responding to emergencies or urgent situations when needed.
This role also involves coordinating with office staff, monitoring service quality, and ensuring all care provided meets regulatory expectations, including CQC standards and safeguarding protocols. Ultimately, Field Care Supervisors support both customers and care teams, helping maintain exceptional care across Pulborough and Horsham
Working Hours
This role operates on a two-week rota.
Week 1: 06:00–14:00 Monday to Friday, weekend off.
Week 2: 14:00–22:00 on Monday, Wednesday and Thursday, with on-call cover on Saturday and Sunday from 06:00–22:00 for emergency calls, urgent visits and routine FCS duties.
Full-time 40 hours per week.
You may occasionally be asked to provide weekday on-call cover (17:00–22:00) during staff sickness or annual leave.
Our Expectations of You
We’re looking for someone who is values-driven, an excellent communicator, highly motivated, and well-organised, with strong leadership skills and a genuine passion for delivering high-quality, efficient care.
At least 2 years’ experience in a care setting (home care preferred)
Minimum of Level 3 Health & Social Care qualification
A full UK driving licence
Participate in the out-of-hours on-call rota to respond to emergencies and ensure service continuity
Strong written and verbal communication skills
Compassionate and calm under pressure
Confident using Microsoft Office, care planning and other systems (Access/People Planner)
Knowledge of CQC standards and regulatory compliance
Knowledge of safeguarding protocols and incident reporting procedures.
About the role
What We Offer
Company Pension
Fully funded training and development
Support to gain qualifications
Employee support and wellbeing programme
Opportunities for progression into senior care roles
Apply Today
If you’re compassionate, dependable, and want a rewarding role where you can truly make a difference, we’d love to hear from you.
Caremark Pulborough and Horsham recognises the challenges people face in their daily routines and the concerns they may have. We strive to offer compassionate elderly home care in Horsham, Pulborough, Storrington, Steyning, and other areas. Our local care includes dementia care, diabetes care, and live–in care services. We aim to guarantee that everyone can stay in the comfort of their own homes.
What you will need
Required criteria
- Excellent written and verbal communication
Desired criteria
- NVQ Level 3 in Health & Social Care
Professional skills you’ll need for this job opportunity
Compliance
Risk Assessments
Caremark Pulborough & Horsham
Caremark provides high-quality home care in Horsham and Pulborough, including dementia care, live-in care, and respite care.
Our mission is simple: to deliver excellent home care to everyone, regardless of age, race, religion, gender or social background, and to improve the quality of life of every person we support. Our care helps people feel safe, happy and fulfilled in their own homes, with every visit enhanced by kindness, warmth and a genuine smile. Caring for and supporting others is at the heart of everything we do. Caremark is a trusted home care provider known for high standards, exceptional people and real success stories. We support individuals from all walks of life to remain independent in their own homes and communities. We currently care for over 7,000 customers across the UK, delivering more than 110,000 hours of home care each week. Founded in 2005, Caremark was built on the passion and experience of our founder, Kevin Lewis. Today, under the leadership of David Glover, we continue to grow—providing high-quality home care, the Caremark way.
Caremark has been at the forefront of the home care industry, growing from a single care home into a leading provider of comprehensive care services across the UK and Ireland. Founded by Kevin Lewis, our journey has been shaped by innovation, high standards and an unwavering commitment to supporting people of all ages, abilities and circumstances. From the very beginning, quality and compassion have guided everything we do. Caremark has always led the way introducing industry‑leading practices, expanding through a strong network of offices, and continually adapting our services to meet diverse care needs in both home and specialised residential settings. Our reputation is built on decades of experience and a consistent focus on delivering care with professionalism, dignity and respect. Caremark is also a great place to work. Our teams are part of a supportive, values‑driven organisation where people are encouraged to grow, develop and make a real difference to individuals, families and communities every day.
Our benefits
Retirement plan and/or pension
Employee development programs
Referral bonus
Open office
Competitive salary
Long service recognition
Wellbeing Scheme
Blue Light Card
Employee of the Month
Employee Recognition Scheme
Annual performance review
Culture of recognition
On the job learning
Progression opportunities
Long service awards
Company employee App
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