Care Co ordinator Full-time | Office based
Are you highly organised, calm under pressure and passionate about delivering exceptional care? We’re looking for a Care Co‑ordinator to join our team and play a vital role in the smooth, safe and effective running of our care services.
This is a fast-paced, varied position where no two days are the same. You’ll be at the heart of our operations, supporting customers, care assistants and the wider team to ensure high‑quality care is delivered every day.
What You’ll Do
As our Care Co‑ordinator, you will:
Customer & Service Support
Handle all incoming telephone enquiries with professionalism and warmth.
Process new customer referrals, update trackers and input details into Access People Planner.
Support customers by managing medication reorders with their GP surgeries.
Carry out customer telephone monitoring to help maintain service quality.
Respond quickly and effectively to emergencies.
Care Operations
Assist the Care Co‑ordinator with rota creation, allocation and covering visits when required.
Ensure all electronic records are accurate, up to date and compliant.
Provide support across different areas of the business as needed.
Participate in the on‑call rota, including some weekends.
Recruitment & Compliance
Attract and recruitment new care assistants.
Conduct annual DBS checks to ensure regulatory compliance.
Complete annual vehicle declarations and support fleet/eBike management.
Complete regular first aid box checks.
General Office Duties
Follow company systems and procedures to maintain a safe, organised and compliant environment.
Lone working may occasionally be required.
About You
You will thrive in this role if you are:
Highly organised with strong attention to detail
Confident using digital systems
Able to prioritise effectively in a busy environment
A clear communicator with a professional and empathetic manner
A team player who is also comfortable working independently
Calm, resilient and solution-focused when challenges arise
Experience in the care sector or scheduling/co‑ordination roles is beneficial, but a positive attitude and willingness to learn are just as important.
About the role
What We Offer
A supportive and caring team environment
Opportunities for training, development and progression
The chance to make a real difference every single day
Competitive pay and benefits
If you're ready to join a dedicated team and help deliver outstanding care, we’d love to hear from you. Apply today!
What you will need
Required criteria
- Highly organised
- Confident using digital systems
- Clear communicator
- Calm, resilient and solution-focused
- Team Player
Desired criteria
- Experience in the care sector or scheduling/co ordination roles is beneficial, but a positive attitude and willingness to learn are just as important.
Caremark Pulborough & Horsham
Caremark provides high-quality home care in Horsham and Pulborough, including dementia care, live-in care, and respite care.
Our mission is simple: to deliver excellent home care to everyone, regardless of age, race, religion, gender or social background, and to improve the quality of life of every person we support. Our care helps people feel safe, happy and fulfilled in their own homes, with every visit enhanced by kindness, warmth and a genuine smile. Caring for and supporting others is at the heart of everything we do. Caremark is a trusted home care provider known for high standards, exceptional people and real success stories. We support individuals from all walks of life to remain independent in their own homes and communities. We currently care for over 7,000 customers across the UK, delivering more than 110,000 hours of home care each week. Founded in 2005, Caremark was built on the passion and experience of our founder, Kevin Lewis. Today, under the leadership of David Glover, we continue to grow—providing high-quality home care, the Caremark way.
Caremark has been at the forefront of the home care industry, growing from a single care home into a leading provider of comprehensive care services across the UK and Ireland. Founded by Kevin Lewis, our journey has been shaped by innovation, high standards and an unwavering commitment to supporting people of all ages, abilities and circumstances. From the very beginning, quality and compassion have guided everything we do. Caremark has always led the way introducing industry‑leading practices, expanding through a strong network of offices, and continually adapting our services to meet diverse care needs in both home and specialised residential settings. Our reputation is built on decades of experience and a consistent focus on delivering care with professionalism, dignity and respect. Caremark is also a great place to work. Our teams are part of a supportive, values‑driven organisation where people are encouraged to grow, develop and make a real difference to individuals, families and communities every day.
Our benefits
Retirement plan and/or pension
Employee development programs
Referral bonus
Open office
Competitive salary
Long service recognition
Wellbeing Scheme
Blue Light Card
Employee of the Month
Employee Recognition Scheme
Annual performance review
Culture of recognition
On the job learning
Progression opportunities
Long service awards
Company employee App
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