Administrator

Role Overview:

The Administrator will provide comprehensive administrative support to the office team, ensuring the efficient operation of the day-to-day activities. You will play a key role in managing documentation, supporting with the coordination of schedules, and acting as the first point of contact for clients, caregivers, and other stakeholders.

We are recruiting for 1 temporary full time Administrator (Maternity Cover) mon-fri 9am-5.30pm (one day every other weekend sat or sun)

Key Responsibilities:

General Administration:

• Answer and direct phone calls, emails, and inquiries.

• Maintain accurate and up-to-date records, including client and staff files.

• Prepare, organise, and distribute documents, reports, and correspondence.

Scheduling and Coordination:

• Assist in scheduling client visits and staff rotas.

• Ensure all changes to schedules are promptly communicated to caregivers and clients.

• Monitor and manage staff availability, leave requests, and sickness records.

Compliance and Documentation:

• Ensure all client care plans and documentation are complete and compliant with company policies and regulatory standards.

• Assist with audits and inspections.

Customer Service:

• Provide a friendly and professional first point of contact for clients and visitors.

• Handle queries and concerns with sensitivity and efficiency.

• Follow up on client feedback to ensure satisfaction.

Office Management:

• Order and maintain office supplies.

• Manage incoming and outgoing mail.

• Support management in organising meetings and events.

Key Skills and Competencies:

• Strong organisational and time management skills.

• Excellent written and verbal communication abilities.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Ability to multitask and prioritise workload effectively.

• Attention to detail and accuracy.

• Professional and approachable demeanour.

Requirements:

• Previous administrative experience is desirable, preferably in a healthcare or domiciliary care setting.

• Knowledge of the domiciliary care sector and related regulations is an advantage.

• A proactive attitude and ability to work independently.

• Eligibility to work in the UK (or relevant country).

What We Offer:

• Competitive salary and benefits.

• Opportunities for career growth and professional development.

• A supportive and inclusive work environment.

• The chance to make a meaningful impact in the lives of others

• Private health care

• Bonus schem